Apply on Employer Site

Making Opportunity Count · 3 hours ago

IT Technician

Fitchburg, MA, US

Full-time

Onsite

New Grad, Entry Level

$24.52/hr - $33.17/hr

Making Opportunity Count is dedicated to empowering families to achieve economic security by eliminating barriers and creating opportunities. The IT Technician will respond to user requests, resolve system and network issues, and work on enterprise projects as assigned.

CommunitiesHealth CareNon ProfitSocial

H1B Sponsor Likely

Responsibilities

Follow SOPs and instructions to resolve issues such as password resets, software installations, printer connections, and system setups

Meet defined helpdesk response and resolution SLAs

Document issues and resolutions in a clear and concise manner

Maintain accurate, timely documentation of all tickets and work performed

Provide technical support to users via phone, email, or in-person

Travel to agency locations as needed to diagnose and resolve network and hardware issues

Provide support for Office 365 and other applications

Collaborate with other IT/Fiscal/Facilities/HR team members and MSP (managed service provider) to ensure seamless support

Minimize repeat issues through root cause identification and escalation

Support continuity of operations across all agency locations

Adhere to security, access control, and data protection standards

Follow IT security policies, including access controls, password standards, and device management

Support compliance with HIPAA, FERPA, and other applicable data privacy requirements

Assist with onboarding and offboarding by provisioning and deprovisioning user access

Assist with maintenance of tech supply closet

Report suspected security incidents or breaches immediately per SOP

Qualification

Windows supportOffice 365Networking conceptsHelp desk proceduresIT certificationsProblem-solvingCommunication skills

Required

Experience supporting Windows-based laptops, desktops, printers, and other devices

Basic understanding of networking concepts such as LAN, WAN, and Wi-Fi preferred

Knowledge of common help desk procedures

Knowledge of Office 365 and Exchange

Excellent problem-solving and communication skills

Ability to prioritize tasks and manage competing demands

Must pass background checks

Willingness to obtain relevant IT certifications within a defined timeframe

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift/move computer equipment including desktops/laptops and monitors. Must be able to lift 30 pounds, bend, and stoop

Must have reliable transportation, driver's license, and ability to travel to sites (generally not more than 100 miles) on a regular and sometimes last minute basis

Preferred

Basic understanding of networking concepts such as LAN, WAN, and Wi-Fi preferred

Associate degree in Information Technology or a related field preferred

Benefits

Health, Dental, and Vision Insurance

Company Paid Life Insurance and Long-Term Disability

Flexible Spending Accounts

15 Paid Vacation Days

12 Paid Sick Days

13 Paid Holidays

Student Loan Forgiveness Assistance

Tuition Remission

Pet Insurance

Employee Discounts

Professional Development Opportunities

On-Demand early pay access

Immediate 403b Employer Contribution, 100% Vesting on Day One!

Company

Making Opportunity Count

Making Opportunity Count is a non-profit community action agency that provides housing, family shelter, and outpatient health services.

Founded in 1966

Fitchburg, Massachusetts, USA

201-500 employees

https://www.mocinc.org/

H1B Sponsorship

Making Opportunity Count has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)