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TexasBank · 17 hours ago

Technical Communications Specialist

Fort Worth - Hulen - Fort Worth, TX 76109

Full-time

Onsite

Entry, Mid Level

2+ years exp

TexasBank is a financial institution seeking a Technical Communications Specialist to support bank-wide learning and communication initiatives. This role involves creating clear and structured documentation to facilitate understanding of complex information, ensuring employees can access critical information effectively.

Banking

Responsibilities

Develop and maintain procedural documents, user guides, job aids, FAQs, QRGs, communication scripts, and training support materials

Simplify complex or technical information for broad employee audiences across multiple departments

Review and edit documentation for clarity, tone, grammar, formatting, and alignment with TexasBank brand and values

Draft enterprise-wide communications for system rollouts, policy updates, and training initiatives

Communicate compliance-related updates in clear and practical language, ensuring procedural alignment

Assist the Director with training initiatives, including creating resource materials, reinforcement communications, and post-training support tools

Develop communication plans and support documentation for launch projects (e.g., LMS, intranet, system upgrades, policy changes)

Participate in system or platform testing (UAT) to ensure resources are accurate and user-ready before launch

Collect user feedback and incorporate improvements into documentation and training tools

Assist with intranet content development and upkeep, ensuring accuracy, consistency, and optimal navigation

Provide support for LMS administration including assignment communications, content updates, and user instructions

Maintain documentation of updates, version control history, and content tagging standards

Work alongside SMEs, IT, Compliance, HR, and department leads to gather and validate information

Assist resource governance efforts by helping standardize documentation formats and naming conventions

Support adoption strategies by incorporating values and change messaging into all materials

Qualification

Microsoft 365Technical WritingContent Management SystemsLearning Management SystemsRegulatory AwarenessProject Support ExperienceExceptional CommunicationAttention to DetailCollaboration Skills

Required

Bachelor's degree in Communications, Technical Writing, Instructional Design, Business, or a related field (or equivalent experience)

2–4 years of experience in technical communication, corporate documentation, training support, or a similar role in a regulated or fast-paced environment

Exceptional written and verbal communication skills with the ability to simplify complex topics

Demonstrated ability to manage multiple priorities and meet tight deadlines

Strong proficiency with Microsoft 365 (Word, PowerPoint, Excel, Teams, OneNote, OneDrive)

Strong attention to detail and accuracy

Ability to collaborate effectively with cross-functional stakeholders