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Ameriprise Financial Services, LLC · 9 hours ago

Sr Onboarding EAR Specialist

Minneapolis, Minnesota

Full-time

Onsite

Mid, Senior Level

$58K/yr - $80K/yr

3+ years exp

Ameriprise Financial Services, LLC is seeking a Sr Onboarding EAR Specialist to partner with local operations leaders to enhance the Experienced Advisor Recruit onboarding process. The role involves managing paperwork, coaching leaders, and identifying process improvements while ensuring a high-quality onboarding experience.

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Responsibilities

Provide virtual practice support for onboarding processes. Seek to deliver best in class experience to clients, advisors & staff. Partner, leverage & influence local staff & leaders to assist in the onboard. Insure defined roles & responsibilities for the preparation, day of & post onbaording are in place. Create & implement information & solutions for advisor, staff & leader issues as appropriate. Escalate issues as appropriate to leader & EAR support team

Paperwork assessment & virtual processing. Process & effectively manage a high-volume case load of paperwork returning from EAR onboarding to ensure all service issues are resolved quickly & accurately. Paperwork processing to be completed in a timely, efficient & accurate manner. May include, but limited to, new client & account set-up, broker dealer changes or transfers

Consult & coach leaders, EARs & staff to guide them through the onboarding process and systems. Serve as point of contact regarding Service Delivery processes & business escalations pertaining to EAR onboarding & ramp-up. Effectively communicate with EARs & corporate partners to identify & share onboarding best practices, process improvements, trends & process or policy enhancements

Relationship development & influence leadership. Develop, sustain & maximize relationships with advisors, staff and leaders. Mentor & coach others in team development and process knowledge, including coaching on employee processes and managing involvement in cross-functional teams

Must be an expert as it relates to Ameriprise processes & procedures (i.e. New Business: paperwork (electronic & paper), clearing, compliance, etc.). Demonstrate & maintain a strong fundamental knowledge of Ameriprise products, industry standard products, practices & tools. Mainatain strong brokerage, legal, regulatory & compliance knowledge. Act as expert on Thomson ONE systems, tools & capabilities

Ad hoc project work designed to enhance advisor and client experience. Communicate results & share trends & issues with key stake holders