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BCU · 20 hours ago

Mgr, Branch Experience

Dublin, OH

Full-time

Onsite

Mid, Senior Level

5+ years exp

BCU is a progressive credit union committed to empowering people to discover financial freedom. The Branch Experience Manager is responsible for overseeing the service center's business development, operations, and overall results, focusing on member engagement and self-service options.

BankingFinancial Services

Growth Opportunities

Responsibilities

Responsible for achieving service center goals and making appropriate action plans to correct deficient areas needing improvement

Responsible for managing relationship with site management team to ensure support and positive credit union positioning. Actively and routinely communicate BCU’s value proposition to site leadership to drive influential relationships and enhance participation

Create and manage the branch business plan, including initiatives to achieve production goals, brand awareness and member education

Responsible for resolving member concerns related to credit union matters

Responsible for branch production, including lending (consumer and mortgage) new member on-boarding, deposit growth, and digital services adoption

Support BCU branch strategy by actively educating members on self-service options

Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns

Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations

Oversee branch security, audit integrity and risk management

Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union

Successfully complete all required registrations and certifications as needed

Qualification

Management experienceSales skillsDigital technology aptitudeMicrosoft Office proficiencyPresentation skillsDetail orientationFollow-up skillsDependabilityProfessionalismOrganizational abilityWritten communicationVerbal communicationTime managementSelf-motivatedIntegrity