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Redwood Software · 11 hours ago

Senior Deal Desk Analyst

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. The Senior Deal Desk Analyst will provide crucial administration and operational support to the sales team, facilitating quote and order execution while enhancing efficiency.

Enterprise SoftwareSoftwareWeb Development

Comp. & Benefits

Responsibilities

Drive deal review discussions with the Sales organization

Collaborate with the Legal, Finance, Product, and other departments to ensure that we are aligned with company policies, industry regulations and legal requirements

Proactively drive quote and order execution through strategic deal structuring, ensuring they are delivered on time and within scope

Act as first line support for any quote creation issues for the Sales Organization

Help advise and craft standards and best practices for all facets of a deal including product, operational, legal and financial

Identify potential risks and issues during order creation and execution and develop mitigation plans to address them

Provide quote review and pricing approval support, ensuring compliance with company policy standards

Make recommendations for approvals for non-standard deal elements across internal stakeholders aimed at driving consistent terms and conditions

Work proactively to predict and minimize potential issues before they arise and resolve those in a timely manner

Identify opportunities to streamline and improve quote and order execution processes, driving operational efficiency and effectiveness

Implement quality control measures to ensure that deliverables meet the agreed-upon standards and quality criteria

Communicate progress, issues, and key milestones to relevant stakeholders, including management

Qualification

Sales OperationsDeal StructuringSalesforce.comCPQDocusign CLMProcess OptimizationFluent EnglishCross Functional CollaborationClear CommunicationProblem Solving

Required

3 - 5 years of experience in Sales Operations, Commercial support, or Finance role

3 - 5 year minimum experience using Salesforce.com, CPQ, Docusign CLM (or similar order creation/execution tools)

Proven experience in deal structuring and execution and process governance

Experience with Quote and Order Form creation and special terms and conditions related to non-standard agreements

Continuous improvement mindset with a focus on process optimization

Must have experience as a sales operations business partner, or related function, with cross functional teams

Deep experience with account management operations and data strategy

Clear communicator with excellent written, verbal, and listening skills

Ability to build relationships effectively across global teams

Proactive and willingness to dig in with little direction

Confidence in advocating for best practices

Excellent critical thinking skills with the ability to break down ambiguous problems into management components, think through solutions, and communicate clearly to all departments/stakeholders

Strong diagnostic and problem-solving skills

Must be able to read, write, and speak fluent English