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Hotel Equities · 5 days ago

Sales Manager| Home2 Suites Michigan City, IN

Michigan City, IN

Full-time

Onsite

Mid Level

$58K/yr - $63K/yr

Hotel Equities is a multi-award-winning hotel development and hospitality management company seeking a remarkable Sales Manager for the Home2 Suites Michigan City, IN. The role focuses on meeting and exceeding revenue goals by developing new accounts and growing current hotel accounts through effective direct sales and account management strategies.

Hospitality

Responsibilities

Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management

Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state drivers license in order to make sales calls

Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth

New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business

Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels

Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts

Continually targets and prospects for new business through telemarketing, individual creativity and innovation

Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance

Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner

Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction

Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues

Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner

Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities

Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts

Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs

Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times

Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel

Displays a neat, clean, and business-like appearance at all times

Qualification

Sales skillsAccount managementYield managementCustomer relationship developmentMarket researchProfessionalismCommunication skillsProblem-solvingTime management

Required

High School diploma /Secondary qualification or equivalent

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards

Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment

Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions

Understand and follow verbal/written instructions

Work on more than one task at a time

Develop strong internal and customer relationships

Set and manage priorities and plan activities in advance

Solve problems and make sound business decisions

Respond to coaching, feedback and training

Strong and effective sales skills

Being passionate about people and service

Strong communication skills are essential when interacting with guests and employees

Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc

Basic math skills are used frequently when handling cash or credit