ATC ยท 23 hours ago
Help Desk Specialist
Wisconsin, United States
Contract
Onsite
Entry Level
2+ years expATC is seeking a Help Desk Specialist with strong customer service skills and technical support experience. The role involves providing support for Windows 10 and Microsoft Office, troubleshooting network and printer issues, and managing help desk incidents.
AnimationInformation TechnologyMobile AppsSoftware
Hiring Manager
Ramakrishnan M
Responsibilities
Excellent customer service skills; ability to work with diverse customers calmly and respectfully (including potentially difficult situations)
2 years support experience with Windows 10 and Microsoft Office 2019
2 years experience with network and printer troubleshooting
Proficient typing and strong multitasking skills; ability to prioritize workload and manage multiple priorities/projects
Strong oral and written communication skills
Ability to document standard operating procedures and properly assign/escalate unresolved incidents
Understanding and practical use of Help Desk incident management and asset management systems
General analytical and troubleshooting knowledge; ability to perform diagnostics on hardware and software
Knowledge of industry-standard computer application software (e.g., MS Office suite) and IBM-compatible computer hardware
Demonstrated technical competence in a customer support environment, knowledge of information systems technology and operations
Team-oriented, collaborative work style
Qualification
Required
Excellent customer service skills; ability to work with diverse customers calmly and respectfully (including potentially difficult situations)
2 years support experience with Windows 10 and Microsoft Office 2019
2 years experience with network and printer troubleshooting
Proficient typing and strong multitasking skills; ability to prioritize workload and manage multiple priorities/projects
Strong oral and written communication skills
Ability to document standard operating procedures and properly assign/escalate unresolved incidents
Understanding and practical use of Help Desk incident management and asset management systems
General analytical and troubleshooting knowledge; ability to perform diagnostics on hardware and software
Knowledge of industry-standard computer application software (e.g., MS Office suite) and IBM-compatible computer hardware
Demonstrated technical competence in a customer support environment, knowledge of information systems technology and operations
Team-oriented, collaborative work style
The candidate has a history with all of the following: 2+ Years in Help Desk Roles
Local (current resident of) Wisconsin with work history with companies based in Wisconsin
Of the following list, the candidate has a history with 2+ items: Windows 10 / Microsoft Office 2019, Network/Printer Troubleshooting, Incident Management Systems, Asset Management Systems, iOS Device Support
Company
ATC
Founded in the wake of the 2008 Great Recession, ATC has evolved into a dynamic tech company, known for its ability to adapt quickly to the ever-changing business landscape.
201-500 employees
H1B Sponsorship
ATC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (12)
2023 (13)
2022 (7)
2021 (23)
2020 (38)
Funding
Current Stage
Growth StageLeadership Team
Zainab (Ameera) A
Director of Partnerships & Training Departments/Senior Agile Specialist
Company data provided by crunchbase