City of Leduc ยท 1 day ago
Administrative Assistant, Transit Services
Operations Building
Full-time
Onsite
Mid Level
$32.60/hr - $40.75/hr
3+ years expCity of Leduc is a progressive organization focused on building community and providing accessible transportation services. They are seeking a detail-oriented Administrative Assistant to support the Transit Services department by handling customer inquiries, maintaining operational data, and coordinating communications related to transit operations.
GovernmentNon ProfitPublic Relations
Responsibilities
Providing front-line customer service by responding to transit, LATS, taxi, and charter inquiries via phone, email, call centre systems, and online tools
Supporting daily transit operations by monitoring dashboards, assisting with on-demand trips, coordinating service updates, and facilitating communication with contracted service providers
Compiling, entering, and maintaining operational data, statistics, and records related to ridership, fleet usage, fare products, and service performance
Coordinating public communications related to service changes, road closures, holidays, and temporary stop or route adjustments
Supporting LATS operations by processing applications, assisting drivers and riders, preparing meeting agendas and minutes, and maintaining client databases
Administering taxi operation and vehicle permits in accordance with the City of Leduc Taxi Bylaw, including processing applications, tracking renewals, maintaining databases, and coordinating with Planning and Enforcement
Supporting charter services by responding to inquiries, preparing cost estimates, coordinating schedules, and processing accounts receivable requests
Ordering and managing supplies for transit, LATS, and taxi services, including safety equipment, cleaning supplies, and permit materials
Assisting with farebox collection processes and electronic fare systems, including ARC account support for specialized riders
Qualification
Required
Completion of high school, supplemented by administrative or office-related coursework (a business or administrative diploma is an asset)
Minimum 3 years of related administrative experience in a busy, customer-focused office environment
Strong customer service and communication skills, with the ability to handle sensitive or complex inquiries professionally
High attention to detail and confidence working with data, records, and multiple software systems
The ability to prioritize tasks, manage competing deadlines, and work independently
Comfort working within policies, bylaws, and regulated environments (municipal transportation experience is considered an asset)
Proficiency with Microsoft Office and the ability to learn specialized systems quickly
The successful candidate must provide a current Criminal Record Check at their own expense
Benefits
Access to the City of Leduc Employee & Family Assistance Program (EFAP)
A free annual City of Leduc Recreation Centre pass, including access to drop-in programs, to support your health and well-being.
Company
City of Leduc
City of Leduc is a government organization that provides government administrative services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase