Automation Engineer jobs in United States
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Cloudoku AI · 8 hours ago

Automation Engineer

positionDallas, TX
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date2+ years exp

Cloudoku AI is seeking a QA Automation Engineer to focus on building robust automated test suites for voice and digital channels in a contact center environment. This role involves developing and maintaining automated test scripts, creating test cases for IVR flows, and ensuring high-quality customer experiences through collaboration with various teams.

Information TechnologySoftware
Hiring Manager
Roshni Sah
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Responsibilities

Design, develop, and maintain automated test scripts using Node.js and related frameworks
Implement reusable components and libraries for API, UI, and telephony testing
Integrate automation into CI/CD pipelines for continuous testing
Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios
Validate DTMF, speech recognition, transfers, queuing, and failover logic
Monitor and analyze Cyara Pulse alerts for proactive issue detection
Define test strategies, coverage matrices, and traceability to requirements
Perform functional, regression, and performance testing across multiple environments
Document defects, root cause analysis, and provide actionable insights
Work closely with developers, IVR designers, and routing engineers to ensure testability and quality
Participate in release readiness reviews and contribute to automation best practices

Qualification

Node.jsCyaraREST APIsJSONMicroservices testingDebugging skillsScripting skillsContact center platformsSpeech recognition testingSynthetic monitoringPerformance testingCloud contact center solution

Required

2–10 years in QA automation with strong proficiency in Node.js
Solid understanding of REST APIs, JSON, and microservices testing
Strong debugging and scripting skills
Bachelor's degree in Computer Science, Engineering, or equivalent experience

Preferred

Experience with Cyara for IVR and call routing testing (Test Cases, Campaigns, Journeys, Pulse)
Knowledge of contact center platforms (Amazon Connect, Genesys, Cisco, Avaya, NICE CXone)
Exposure to speech recognition testing, synthetic monitoring, and performance testing
Experience with cloud contact center solution

Company

Cloudoku AI

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Cloudoku helps organizations build smarter, more productive teams through a modern blend of AI-powered IT services, cloud consulting, and intelligent automation with AI agents.
dateFounded in 2025
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://cloudoku.com

Funding

Current Stage
Early Stage
Company data provided by crunchbase