NEOGOV · 4 hours ago
Help Desk Technician
Anchorage, AK
Full-time
Onsite
Entry Level
1+ years expNEOGOV is a part of the Legislative Affairs Agency, which provides essential services to the Alaska Legislature. The Help Desk Technician will offer technical support to various legislative offices, resolving computer issues and ensuring smooth operations during the legislative session.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone, email, chat, or in person
Triage and prioritize user issues and technical problems
Performing remote and in-person troubleshooting
Determine the best solution based on the issue and details provided by customers
Appropriately escalate unresolved queries to the next level of support
Provide technical support for Office 365, Adobe products and Apple and Microsoft operating systems
Develop new training materials for software products/programs
Conduct training classes on standard software applications
Provide end-user problem resolution utilizing Ivanti, Active Directory, and Microsoft Teams
Conduct installation of new or revised software applications and assist users in data migration from one software application to another
Assist with the installation and configuration of new workstations on the local network
Troubleshoot network printer problems
Set up laptops and projectors for presentations
Provide technical support for all legislative telephone systems. Performing phone system installs, moves, adds, changes, and deletes for core locations in Juneau, Anchorage, and Fairbanks. Manage third-party, stand-alone systems used in each Legislative Information Office and legislative offices throughout the state
May perform other duties as assigned
Qualification
Required
Experience in computer support services
Extensive knowledge of the Windows Operating system helpful
Knowledge of commonly used PC software and hardware, network management tools, diagnostic software for PCs
Ability to diagnose and resolve fundamental technical issues
Strong client-facing and communication skills desired
Windows Active Directory knowledge
Microsoft Office 365 skills desired
Basic knowledge of the Alaska Legislature and state government
Ability to act professionally, objectively, and impartially in dealing with legislators and the public
Ability to maintain confidentiality and handle politically sensitive work
Diligence, dependability, and punctuality
High school diploma, GED, or equivalent required
Bachelor's degree in computer information systems, computer science, or related field, desired but may substitute work experience
At least 1-year experience as a help desk support desired
One year of Microsoft Windows OS support experience preferred
One year of Microsoft Office 365 support desired
Benefits
Health benefits including a range of coverage choices for medical, dental, and vision
Health flexible spending account
Teladoc
Hinge Health
Surgery Plus
Life insurance
Additional accidental death and dismemberment
Critical illness
Short- and long-term disability
Free, confidential help through the Employee Assistance Program (EAP)
Savings and investment plans
Paid leave
Insurance options
Public Employee Retirement System (PERS), with either a Defined Benefit or Defined Contribution based on original State of Alaska hire date
Deferred Compensation plan with options for before or after payroll taxes
Supplemental Benefits System Annuity (SBS) in lieu of Social Security
Workers Compensation Insurance
Voluntary Savings Plan (Defined Benefit participants only)
Potential for flexible work schedules during interim when the legislature is not in session
Compensatory time up to 150 hours of hours worked over the standard work week
Paid leave starting at 6:04 (hh:mm) a pay period or 21 days a year
12 paid State holidays each year
Onsite daycare with priority given to legislative employees’ children
Assigned parking space may be available upon request
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase