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Bay Area Legal Services · 1 day ago

Business Innovation Manager

Tampa, FL

Full-time

Hybrid

Mid, Senior Level

$87K/yr - $87K/yr

3+ years exp

Bay Area Legal Services is a non-profit law firm serving the Tampa Bay area for over 50 years. The Business Innovation Manager will be responsible for utilizing process improvement and project management methodologies to enhance the firm's ability to deliver high-quality legal services through innovative solutions and optimized workflows.

LegalNon ProfitProfessional Services

Culture & Values

Hiring Manager

John Michael Sarao, SHRM-CP

Responsibilities

Identify and deliver process improvement initiatives company-wide through the revision of business processes to deliver efficiencies

Develop and document ‘current state’ and ‘future state’ process maps using agreed upon process mapping standards and tools. Maintain comprehensive documentation of processes, systems, and project progress to ensure clarity, continuity, and standard operating procedures

Deliver training on process improvement and technology tools to staff, enhance collaboration, and foster a culture of continuous improvement

Conduct diagnosis of agreed upon/assigned business processes and operations, document and present recommendations, and provide detailed assessment of cost, benefits and risks

Collaborate with all aspects of the business to identify and implement workflow optimization strategies

Provide end-to-end project management. Ensure projects meet deadlines, budgets, and goals

Define project objectives, define project scope and deliverables that support business goals in collaboration with executive management

Lead and manage projects related to operations and system improvements, ensuring timely and successful completion

Establish effective project communication plan and ensure project expectations are communicated to team members in a timely and clear fashion

Coordinate staff and internal resources

Manage relationships with stakeholders and vendors

Develop and implement legal content initiatives and technology solutions to increase access to justice, empowering self-represented litigants and communities with legal information, action plans, and guided document assembly services

Participate in special projects as assigned

Cover for other staff members as needed

Oversee all FosterPower business functions, project management, grants administration and compliance, business partnerships, and replication in Florida through completion of the TIG project

Ultimate responsibility for firm’s websites, content, document automation, and digital assets

Manage and maintain Company website, keeping content current and technology up to date by providing management with necessary information to budget and facilitate technology needed for upgrades etc

Recruit, hire, and supervise assigned staff

Ensure direct reports are supported and given tools/resources to efficiently perform their job duties

Position requires travel between multiple offices occasionally

Travel to annual conferences

Qualification

Process ImprovementProject ManagementMicrosoft Office SuiteProcess MappingLean Six SigmaAnalytical SkillsDelegation SkillsCommunication SkillsTeam ManagementConflict Management

Required

Bachelor's degree in business management or related field/or at least 7 years of equivalent project/program management experience to replace the degree

3-5 years in a similar role leading projects/process improvement

Advanced Microsoft Office suite skills

Demonstrated experience in building and cultivating effective partnerships with a broad range of stakeholders from idea to delivery

Detailed understanding of project management disciplines and process improvement methodologies (e.g., Six Sigma, Lean tools)

Demonstrated experience in self-motivating, self-directed value-driven working style with the ability to partner with business teams to improve their processes and process knowledge

Knowledge of business requirements gathering, analysis, and process mapping techniques

Ability to confidently interface with all levels of staff including executives, managers, and staff; in addition to board members, contractors, volunteers, and other outside parties

Excellent communication, facilitation, presentation, influencing, team management, and negotiation skills

Excellent analytical, problem-solving, critical thinking skills, organization, and time management skills

Advanced Project Management Skills

Effective Communication skills

Delegation skills

Analytical Skills

Business writing skills

Complaint/Objection handling skills

Stress management skills

Conflict management skills

Assertiveness skills