eTeam ยท 7 hours ago
US - Field Technical Spt Cons
Johnson City, TN
Contract
Onsite
New Grad, Entry LeveleTeam is seeking a Field Technician Support to provide hardware support and related services in a customer-facing role. The technician will focus on hardware repair of print devices and personal systems while managing service events and ensuring customer satisfaction.
Information Technology
Responsibilities
Provides a wide range of hardware support and related services
Focuses on hardware repair of print devices (DesignJet, A3, LaserJet)
Handles hardware configuration, installations, and technical action plans to remediate technology issues
Educates customers about technology and manages critical service events
Interacts with multiple levels of client and customer management/teams
Qualification
Required
Experience and ability to troubleshoot various hardware problems logically and systemically on print devices (DesignJet, A3, LaserJet) and is a REQUIRED skillset
Strong candidates will also have a skillset in Personal Systems (Laptop, Desktop, POS, Workstation)
Onsite customer facing experience
Strong mechanical aptitude, working with tools and various alignment apparatus
Able to balance and prioritize multiple activities and issues
Successful cause and effect understanding of financial perspectives on the business
Strong interpersonal verbal/written skills, especially in person while on a customer site
Attention to detail and commitment to administrative responsibilities
Exercise solid business-based decision making skills, taking appropriate risk to ensure that both the customer's business needs are met
Independent thinking while adhering to standard technological, mechanical, and business procedures
Industry and product knowledge that provides solid technology solutions and options to the customer
Ability to evaluate a technical situation while managing the operational challenges quickly and accurately
Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer, and business situations
Highly skilled at prioritization, planning, working independently all within policies and business standards
Demonstrated technical/mechanical aptitude for learning new technology
Availability to work both scheduled and unscheduled overtime (~10%)
Ability on rare occasion to participate in assigned work during non-traditional workdays, and holidays
High School diploma or equivalent
Benefits
Cell phone service stipend
Mileage is reimbursed
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
Founded in 1999
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase