IT Service Desk Phone Technician jobs in United States
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California Franchise Tax Board · 6 days ago

IT Service Desk Phone Technician

positionSacramento, CA
timeFull-time
remoteHybrid
seniorityNew Grad
money$3,167/mo - $4,268/mo

The California Franchise Tax Board is seeking a Student Assistant for the IT Service Desk. In this role, you will assist users with basic technical problems, provide limited technical education, and utilize the FreshService Database while adhering to the department's mission and policies.

GovernmentNon ProfitTax Preparation

Responsibilities

Assist users with problems relating to the least complex user problems
Follow specific procedures and utilize the FreshService Database
Provide limited technical education
Perform all duties within the framework of the Department’s mission and values, and in accordance with the Department’s Policies and General Procedures

Qualification

Troubleshooting PC softwareTroubleshooting Windows 10/11Customer service in ITInstallingConfiguring hardwareCommunicating technical informationInterpersonal skillsTime management skills

Required

Experience troubleshooting, installing and configuring PC software and/or Hardware
Experience troubleshooting Windows 10, 11, Apple iOS and Microsoft Office Suite
Experience providing customer service in an Information Technology (IT) environment
Experience communicating technical information to non-technical customers
Excellent interpersonal and time management skills
Able to work 20+ hours a week

Company

California Franchise Tax Board

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The Franchise Tax Board is responsible for administering two of California's major tax programs: personal income tax and corporation tax.
dateFounded in 1929
location
Sacramento, California, USA
people-size5001-10000 employees
web-link
https://www.ftb.ca.gov

Funding

Current Stage
Late Stage

Leadership Team

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Marion Hughes
Chief Technology Officer
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Marlene White
Retired CTO Planning and Analysis
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Company data provided by crunchbase