MegazoneCloud Global ยท 1 day ago
IT support Specialist
Rochester, NY
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $100K/yr
2+ years expMegazone US is a rapidly growing Managed Service Provider specializing in Public Cloud services. The Internal IT Support Specialist will manage internal IT infrastructure and support the team by ensuring a seamless technical experience for employees and acting as a liaison with headquarters in Korea for procurement and license management.
Information Technology & Services
Responsibilities
Serve as the primary point of contact for internal IT inquiries for employees in Rochester, Irvine, and Dallas
Troubleshoot and resolve hardware, software, and network issues for both Windows and macOS environments
Provide remote support for branch office employees and remote workers, ensuring connectivity and productivity
Partner closely with the HR team to streamline the new hire experience
Take full ownership of the technical onboarding process: configuring laptops, setting up accounts, and ensuring workstations are ready before the start date
Manage offboarding procedures, including data archiving, access revocation, and asset recovery
Act as the Single Point of Contact (SPOC) for software license procurement and management
Liaise directly with the General Affairs team at our Korean Headquarters to request, track, and assign necessary licenses (Microsoft 365, SaaS tools, etc.) for US employees
Maintain an accurate inventory of all IT assets (laptops, monitors, peripherals)
Install and manage internal security agents and antivirus software (Endpoint Protection)
Implement and enforce basic IT security policies to ensure internal data protection
Qualification
Required
2+ years of experience in an IT Support, Help Desk, or IT Admin role
Strong proficiency in Windows 10/11 and macOS administration
Experience with User Management (Google Workspace)
Familiarity with setting up PC security tools (Antivirus, Endpoint Protection)
Collaborative Mindset: Ability to work closely with non-technical teams (specifically HR and Admin)
Strong problem-solving skills and a service-oriented attitude
Self-starter who can organize tasks without constant supervision
Preferred
Experience working in a start-up or a fast-growing environment
Experience setting up or improving IT workflows (e.g., creating an onboarding checklist)
Basic understanding of Public Cloud concepts is helpful to understand our business context
Proficiency in Korean is preferred to enable smooth communication with HQ
Benefits
Professional Development: Support for obtaining Cloud Certifications (AWS, Azure, GCP, etc.) to encourage continuous learning and alignment with our business.
Growth Opportunity: The opportunity to build and shape the internal IT processes of a growing global company.
Culture: A collaborative work environment where your contribution directly impacts employee satisfaction.
Company
MegazoneCloud Global
MegazoneCloud stands as Asia's leading cloud managed service provider (MSP) and digital transformation catalyst, revolutionizing how enterprises harness cloud technology.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase