321 Drive · 5 hours ago
Portfolio and Collections Manager (Automotive Finance)
Madison, TN
Full-time
Onsite
Mid, Senior Level
$60K/yr - $80K/yr
5+ years exp321 Drive is a premier Buy Here Pay Here dealership dedicated to helping the community get back on the road. They are seeking a Collections Manager who will lead the collections team, focusing on customer retention and managing a substantial financial portfolio while balancing enforcement and empathy.
AutomotiveFinancial ServicesRetail
Responsibilities
Lead & Mentor: Manage the daily workflow of the collections team. Your goal is to coach them on negotiation techniques, compliance, and problem-solving—transforming them from "bill collectors" into "account managers."
Strategic Autonomy: You will have the authority to negotiate payment arrangements and manage account lifecycles. For major asset decisions (such as final repossession authorization), you will collaborate with senior leadership to ensure all retention options have been exhausted
Portfolio Health: Monitor KPIs (Recency, Roll Rates, and Delinquency) to identify early warning signs and implement strategies to curb losses before they happen
Operational Management: Oversee the logistics of recovery and remarketing when retention is no longer an option, ensuring all actions are compliant, professional, and timely
Qualification
Required
5+ years of experience in collections is required
A track record of motivating teams to hit targets
Understanding the importance of protecting company data and handling sensitive financial matters with integrity
Comfortable using modern DMS (Dealer Management Systems) and CRM tools to track accounts and generate reports
Preferred
Automotive/BHPH experience is highly preferred
Benefits
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Company
321 Drive
321 Drive is a car dealership firm that provides pre-owned car and car finance services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase