ITS Support Associate II, IT Services jobs in United States
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Amazon · 20 hours ago

ITS Support Associate II, IT Services

positionCulver City, California, USA
timeFull-time
remoteOnsite
seniorityEntry Level
money$23/hr - $37/hr
date1+ years exp

Amazon.com Services LLC is seeking an ITS Support Associate to join their IT Services team. This role involves providing essential on-site technical support to Amazon's global corporate employees, ensuring their productivity remains uninterrupted by diagnosing and resolving hardware and software issues.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
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H1B Sponsor Likelynote

Responsibilities

Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements
Communicate and collaborate with customers, peers and internal teams through various channels to troubleshoot, resolve issues and implement solutions
Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits
Help train and onboard new team members and Amazonians
Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skills

Qualification

Windows supportMac supportLinux supportCompTIA A+CompTIA Network+Cisco/CCNAAWSCustomer serviceTechnical supportProblem-solving

Required

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
High school or equivalent
Experience troubleshooting integrated and interdependent computer systems

Preferred

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

Company

Amazon

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Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
dateFounded in 1994
location
Seattle, Washington, USA
people-size10001+ employees
web-link
https://amazon.com

H1B Sponsorship

Amazon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)

Funding

Current Stage
Public Company
Total Funding
$8.11B
Key Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO

Leadership Team

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Douglas J. Herrington
CEO, Worldwide Amazon Stores
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Werner Vogels
VP & CTO
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Company data provided by crunchbase