SMS Datacenter · 1 week ago
Senior IT Service Desk Technician
Irvine, CA
Full-time
Hybrid
Mid, Senior Level
$48K/yr - $65K/yr
3+ years expSMS Datacenter is a growing IT Managed Service Provider founded in 1982, seeking a Senior IT Service Desk Technician to join their team. The role involves providing on-site and remote support for device and user issues, troubleshooting IT-related problems, and collaborating with engineering teams for complex issues.
Cloud ComputingConsultingInformation TechnologyIT Management
Responsibilities
Provide Level 2 support with excellent customer service for users, building a long-term professional relationship of reliability and trust
Effectively troubleshoot IT-related issues related to desktops, systems, and networks in multiple unique client environments
Travel regularly to nearby customer sites to provide support
Take on escalations in-person and remotely, providing guidance and training to junior team members
Maintain complete documentation, including documenting work done, issue/project status, and time entries on tickets daily
Respond immediately to calls, emails, messages, and tickets
Support projects and do other tasks as needed
Qualification
Required
3+ years of professional IT desktop and infrastructure experience
Experience providing infrastructure and networking support, preferably for an MSP or other multitenant environment
Administration of Windows Active Directory, Group Policies, and various Windows OSes and platforms
Microsoft 365 or Exchange administration, migrations, and security
General networking including TCP/IP, Layer 2 (VLAN), WAPs, 802.11x including DNS and DHCP, Routing, Switching, Firewalling basics
Windows and Mac deployment and security
Knowledge from certifications like CompTIA A+, Network+, Security+, VMWare, CCNA, Microsoft, etc. or equivalent experience
Preferred
Virtual Desktop Infrastructure and Management of environments such as VMware Horizon, Citrix, and MS Remote Desktop Services of 50+ users
VoIP migration
VMware experience and/or certifications (vSphere, ESXi, vCenter)
Backup and data recovery technologies experience (Veeam, Rubrix, etc.)
Experience working with software licensing and software partners
Experience supporting Microsoft technologies such as SQL, IIS, DFS, File and Print, etc
Knowledge of cyber security technologies (AV, DNS, Web filtering, Firewalls, VPNs, Encryption)
Benefits
Paid Time Off of up to 10 vacation/personal days
5 sick days
Birthdays off
8 company holidays each year
Company
SMS Datacenter
SMS Datacenter is a system management specialist and offers IT consultation, connectivity services and cloud computing
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase