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Terracon · 23 hours ago

IT Service Desk Support Staff Lead

Olathe, KS

Full-time

Onsite

Senior Level

5+ years exp

Terracon is a 100 percent employee-owned multidiscipline consulting firm focused on solving engineering and technical challenges. They are seeking an IT Service Desk Support Staff Lead to provide high-level customer service, support technical issues, and lead a team in delivering IT services.

Civil Engineering

H1B Sponsor Likely

Responsibilities

Demonstrates the ability to perform job duties required of all IT Service Desk Support Staff team with minimal supervision

Using judgment and decision making abilities to determine necessity to escalate incidents and service requests to appropriate corporate departments or higher tier level of support

Proficient in the use of IT Service Desk system to assist IT Service Desk Supervisor with process improvement and reporting needs

Trains and coaches team members on best practices and provides guidance when necessary

Notifies IT Service Desk Supervisor of escalation problems that could impact IT service levels

Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management

Be responsible for maintaining quality standards on all projects

Qualification

Help Desk SupportMicrosoft Operating SystemsMicrosoft Office 365Active DirectoryClient PC ConnectivityMobile DevicesA+ CertificationCustomer ServiceProcess ImprovementTeam Leadership

Required

Associate's degree in Information Systems and 5 years' experience. Or, in lieu of a degree, a minimum of 7 years' experience

5-7 years' help desk related experience with 5 years' experience at senior level support preferred

Experience with Microsoft operating systems at the level used in the corporation as well as desktop and laptop hardware

Experience with Microsoft Office 365 at the level used in the corporation

Experience with Microsoft Teams

Experience with Microsoft Exchange

Knowledge of Client PC connectivity, e.g., Ethernet, TCP/IP, LAN/WAN, and VPN

Knowledge and understanding of Active Directory at the level used in the corporation

Knowledge and understanding of mobile devices, e.g., iOS, Android phones, and tablets

Valid driver's license with acceptable violation history

Preferred

Bachelor's degree in Information Systems or related field preferred

CSS (Help Desk Institute's Customer Support Specialist) or HAD (Help Desk Analyst)

A+ certification

Benefits

Medical

Dental

Vision

Life insurance

401(k) plan

Paid time off

Holidays

Education reimbursement

Various bonus programs

Company

Terracon

Glassdoor3.9

Terracon is a 100 percent employee-owned consulting engineering firm providing quality services to clients.

Founded in 1995

Olathe, Kansas, USA

5001-10000 employees

https://www.terracon.com/about/foundation/

H1B Sponsorship

Terracon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (39)

2024 (32)

2023 (36)

2022 (24)

2021 (23)

2020 (16)