Membership Records Assistant jobs in United States
cer-icon
Apply on Employer Site
company-logo

The Florida Bar ยท 20 hours ago

Membership Records Assistant

positionTallahassee, FL, US
timeFull-time
remoteOnsite
seniorityEntry Level
money$32K/yr - $32K/yr
date1+ years exp

The Florida Bar is seeking a Membership Records Assistant to provide assistance to Bar members regarding member information and membership fees. The role involves maintaining member records, processing membership fees, and assisting with inquiries from Bar members and the public.

Association

Responsibilities

Answers telephone calls and emails providing information on Bar members internally and externally
Assists callers with confirming members' contact information and their membership status
Assists Bar members and the public in using the storefront portion of the Florida Bar's website
Maintains member records by updating contact information
Updates member statuses i.e., judge codes, reinstatements, and deceased
Processes routine correspondence and documents communication with members/customers in Salesforce to enhance customer service
Processes membership fees
Processes public records requests by coordinating such request with the Information Technology Dept. and corresponds with the requestor
Prepares affidavits regarding member records, as requested
Scans and uploads fee statements and related documents
Performs quality assurance on scanned images
Resolves all upload errors
Interprets and explains Rules Regulating the Florida Bar related to membership classifications, fees, and contact information
Proactively considers and recommends procedural changes as warranted and assists with updating the Membership Records desk manuals
Assists with special projects when assigned

Qualification

BookkeepingAccountingCustomer serviceMS WordMS ExcelMS OutlookData entryProfessional etiquetteDatabase inputInternet searchesAcrobat Adobe ProWritten communication

Required

High School Diploma (or its equivalency)
One to three (1-3) years of bookkeeping, accounting, finance, or business experience
Customer service experience
Database input, computer software and ability to effectively conduct Internet searches
Professional office procedures and practices
Professional telephone etiquette
Basic accounting practices
MS Word
MS Excel
MS Outlook
Acrobat Adobe Pro
Databases and other computer programs
Data entry (with a minimum of typing 35 cwpm)
Written communication and business etiquette
Professional customer service
Coordinate multiple tasks or projects
Interpret policies and procedures
Learn The Rules Regulating The Florida Bar
Communicate effectively and professionally both verbally and in writing including being able to use correct spelling, punctuation, and grammar
Follow written and oral instructions
Demonstrate initiative in group projects and individual settings
Tactfully manage difficult situations
Operate well under pressure and as a member of a team
Consistently demonstrate a service-oriented attitude
Use judgment
Type 35 cwpm (correct words per minute)

Benefits

Excellent benefits package including employer paid pension contribution
Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF)

Company

The Florida Bar

twittertwittertwitter
company-logo
A statewide professional organization of lawyers serving as an in-depth resource for the integrity of the legal profession
dateFounded in 1949
location
Tallahassee, Florida, USA
people-size201-500 employees
web-link
https://www.floridabar.org/

Funding

Current Stage
Growth Stage

Leadership Team

leader-logo
Richard Ramsay
Chief Information Officer
linkedin

Recent News

EIN Presswire
ROSALYN SIA BAKER-BARNES TO BE SWORN IN AS THE 77th PRESIDENT OF THE FLORIDA BAR
2025-06-27
Seattle TechFlash
Florida Bar president chats AI, industry headwinds and attracting new talent
2025-04-22
Seattle TechFlash
Florida Bar president chats AI, industry headwinds, attracting new talent
2025-04-22
Company data provided by crunchbase