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Hy-Vee, Inc. · 6 hours ago

Wine and Spirits Assistant Manager

Omaha #6, Q St, Omaha, NE

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Hy-Vee, Inc. is a grocery store chain that emphasizes customer service and employee engagement. The Wine and Spirits Assistant Manager is responsible for providing excellent customer service, assisting the Department Manager in daily operations, and supervising the work of part-time staff.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call

Stocks, rotates, and faces product on shelves

Supervises and assigns work for evening/part time crew

Ensures department standards are met. Handles and satisfies customer issues

Trains new employees

Reviews out of stocks, ad items, and back stock. Orders merchandise as directed by department head and controls inventory

Monitors sales regularly

Meets with vendors to get point of purchase (POP) materials and other sales-enhancing items when available

Oversees intercom selling. Prices items for displays

Makes sales suggestions and ideas to department manager

Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Assumes management duties in absence of Department Manager

Unloads truck and ensures product is stocked in appropriate area

Cleans display cases and monitors maintenance of equipment and floors

Reviews price tags and updates signage as needed

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Qualification

Customer serviceInventory managementSupervisory skillsArithmetic calculationsProfessionalismPartnershipsGrowth mindsetResults oriented

Required

High School or equivalent experience

Six months or less of related work experience

Must have the ability to follow written, verbal, or diagrammatic instructions; several concrete variables

Must have the ability to do arithmetic calculations involving fractions, decimals and percentages

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions