Author Health · 1 day ago
Manager of Strategy and Operations
United States
Full-time
Remote
Mid Level
$95K/yr - $117K/yr
3+ years expAuthor Health is revolutionizing how mental health care is delivered, focusing on providing compassionate, high-quality care to individuals with serious mental illnesses. The Strategy and Operations Manager will drive strategic initiatives, improve daily operations, and collaborate with cross-functional teams to enhance the efficiency and effectiveness of the clinic and care management operations.
Health CareMedicalPsychology
Responsibilities
Manage and execute key strategic initiatives, ensuring alignment with organizational goals and priorities
Identify inefficiencies in clinic and care management workflows and implement process improvements to enhance scalability, reliability, and efficiency
Use data and analytics to identify trends, optimize operations, and drive evidence-based decision-making
Develop and maintain detailed documentation of workflows, processes, and operational policies
Facilitate the sharing of new processes across teams to ensure alignment and consistency company-wide
Identify and implement solutions to enhance efficiency, scalability, and the reliability of PHM and CCM processes
Assist in supporting clinical and care management teams with administrative tasks for onboarding, offboarding, and performance management
Lead end-to-end execution of cross-functional initiatives, ensuring timely delivery and measurable outcomes
Partner with the care management team and other departments to identify operational challenges and develop actionable solutions
Develop, implement, and oversee workflows for PHM and CCM programs to improve operational efficiency and program effectiveness
Collaborate with the product team to relay team feedback and observations, supporting the design and implementation of in-house technology solutions
Track and communicate project progress, barriers, and achievements to stakeholders and leadership
Prepare and deliver project reports and updates to leadership, highlighting outcomes, insights, and areas for improvement
Analyze operational data to identify areas of improvement, inform decision-making, and measure the impact of initiatives
Create dashboards and reports to monitor key performance indicators (KPIs) across clinic operations and work with division heads to assist in interpreting information, including supporting the output of quarterly bonuses for staff
Work with data to create and maintain dashboards and reports to monitor key performance indicators (KPIs) for PHM and CCM programs
Provide actionable insights and recommendations to leadership to support strategic planning and operational enhancements
Lead monthly productivity forecasting, modeling clinical capacity against projected patient volume to inform hiring needs and caseload distribution
Work closely with multiple stakeholders, including clinical, product, and operational teams, to align efforts and ensure seamless coordination
Act as a liaison between teams to drive effective communication and ensure shared goals are achieved
Champion a culture of continuous improvement and exceptional patient care throughout the organization
Collaborate with cross-functional teams to execute initiatives and support the scalability of PHM and CCM programs
Qualification
Required
Passion for contributing to the dynamic and fast-paced environment of an early-stage healthcare startup
Genuine interest in the innovative and evolving landscape of healthcare technologies and solutions
Strong analytical thinking, data analysis, and project implementation skills
Expertise in Excel/Google Sheets for financial or operational modeling (e.g., building projections, using pivot tables, and data visualization)
Proactive, self-motivated, and adept at working independently and collaboratively
Proficiency in Google Suite with a demonstrated ability to quickly learn new technology tools
3+ years of experience in strategy or operations roles, with healthcare strategy or operations experience strongly preferred
Demonstrated ability to solve complex problems using data-driven approaches
Excellent organizational, communication, and relationship-building skills to work effectively across teams
Experience driving alignment in cross-functional environments
Company
Author Health
Author Health provides care and treatment for Medicare Advantage recipients with substance use disorders and serious mental illness.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$115MKey Investors
General Atlantic
2023-06-28Series A· $115M
Leadership Team
Katherine Hobbs, MD MPH
Chief Executive Officer
Recent News
Behavioral Health Business
2025-09-17
2025-07-15
Company data provided by crunchbase