Refuel Operating Company, LLC · 1 week ago
Loyalty and UX Manager
Charleston, South Carolina Metropolitan Area
Full-time
Onsite
Entry, Mid Level
1+ years expRefuel Operating Company, LLC is a fast-growing convenience store and fuel operator dedicated to providing great service and a welcoming experience. They are seeking a Loyalty & UX Manager to lead and evolve their loyalty program across a 250+ store chain, ensuring a seamless digital customer experience and managing ongoing website maintenance and updates.
Food and BeverageFuelRetail
Hiring Manager
Karen Oldiges, PHR, SHRMCP
Responsibilities
Manage loyalty program: Offer configuration, app design, and performance analyses
Partner with Category Managers to plan and execute loyalty promotions and targeted offers
Monitor SMS usage
Design Loyalty graphics for signage and digital channels
Website Maintenance
Lead digital design initiatives to enhance user experience
Create digital assets to support loyalty efforts across channels
Track KPIs and present actionable insights to leadership
Conduct user testing
Monitor industry trends
Refine loyalty program based on data and research
Manage relationships with vendors and Category managers
Manage websites for both brands, conducting necessary updates as needed
Constantly refine and adapt strategies to maintain relationships with our members
Adhere to the Company’s established policies and procedures as outlined in the Employee Handbook
Qualification
Required
Bachelor's degree in Marketing, Business, Communications, or related field
1+ years of experience across loyalty/CRM, lifecycle or digital marketing, and customer-facing UX/digital experience
Experience with HTML, Canva, and Adobe Creative Suite
Familiarity with advanced segmentation for targeting
Clear, polished communicator with strong organization and project management skills
Confident cross-functional partner who can align Marketing, Operations, IT/Product, and vendor teams to execute on time
Strong grasp of marketing and customer communication best practices, with the ability to translate insights and purchase behavior into campaigns
Company
Refuel Operating Company, LLC
We own and operate more than 240 convenience retail stores located across five states (South Carolina, North Carolina, Texas, Mississippi and Arkansas).
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-02-22Acquired
Leadership Team
Mark Jordan
President/CEO of Refuel
Jon Rier
Chief Financial Officer
Recent News
2025-06-25
2023-08-05
2023-06-19
Company data provided by crunchbase