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Kerridge Commercial Systems · 17 hours ago

Software Implementation Project Manager

Blue Bell, Blue Bell, PA, US

Full-time

Hybrid

Mid Level

Klipboard is a company that provides specialist software and services for the distributive trade. They are seeking a motivated Software Implementation Project Manager to manage large-scale software implementation projects, guiding customers through their implementation journey and ensuring successful project delivery.

Business IntelligenceCloud ComputingCRMDocument ManagementEnterprise Resource Planning (ERP)ManufacturingProductivity ToolsSoftwareWholesale

Responsibilities

Conduct onsite discovery sessions documenting customer processes

Create training plans aligned with customer workflows

Perform business analysis and tailor process documentation

Document and communicate software change requests to development

Deliver product training to customer teams

Identify topics for standardized LMS training content

Travel onsite for discovery, training, and go-live support

Learn the Klipboard product through videos, meetings, documentation, and hands-on exploration

Stay current on new software features

Maintain accurate project timelines in project management tools

Provide status reporting to internal and external stakeholders

Manage scope creep by enforcing the Statement of Work

Escalate issues or blockers impacting timelines or customer satisfaction

Ensure customers understand next steps throughout the project

Manage the Enterprise support queue according to support standards

Provide technical assistance to the Implementation and Enterprise teams

Modify and customize reports/templates based on customer needs

Collaborate with Customer Success to ensure exceptional service

Work with development to troubleshoot issues and support QA

Adjust work hours as needed to support team and project demands

Qualification

ERP implementation experienceBusiness analysisProject management skillsPMP certificationCommunication skillsAttention to detailTeam-focused mindsetProblem-solving skills