VIABILITY, Inc · 1 week ago
Technology Assistance Specialist 2
Holyoke, MA
Full-time
Onsite
Entry Level
$24.76/hr - $24.76/hr
1+ years expVIABILITY, Inc is a dedicated organization focused on making a difference in the lives of individuals with disabilities. The Technology Assistance Specialist 2 provides support and training utilizing technology to enhance employment services, working independently with limited supervision.
EmploymentHealth CareNon ProfitSocial Impact
Responsibilities
Prepare, set up, and update hardware and software for classroom and lab use
Troubleshoot and resolve issues with hardware, software, internet connectivity, and Wi-Fi systems
Collaborate with Employment Specialists to meet program needs
Travel to various sites for meetings, training, and conferences as required
Facilitate lessons with clear objectives and document outcomes for participants
Maintain records of equipment location, distribution, and maintenance in an agency log
Understand and apply Key Performance Indicators (KPIs) to evaluate and document program outcomes
Qualification
Required
Associate's Degree in Computer Science, Technology, or a related field, or a relevant certification plus one year of professional or personal experience
Working knowledge of Virtual Reality (VR) Headsets, iPads, internet, and Wi-Fi
Proficient in the installation, troubleshooting, training, and implementation of technology systems
Strong understanding of VR software applications
Excellent problem-solving and communication skills
Ability to manage multiple tasks efficiently and prioritize effectively
Valid driver's license and access to reliable transportation
Commitment to working in alignment with Viability's mission, vision, and values
Benefits
Health, Dental & Vision insurance plans.
Dependent care flexible spending account.
Flexible Spending & Health Savings account.
Pet-plan discount program offered through Fetch.
Company paid Long-term Disability insurance.
Company paid Short-term Disability insurance.
Company paid Life & AD&D insurance.
Employer matched 403B contributions starting day 1 of employment.
Eligible for Tuition Reimbursement.
Generous paid time off.
11 Paid Holidays a year.
Access to training and professional development resources through our comprehensive online learning platform.
Referral Incentive bonus.
Employee Assistance Program that provides confidential assistance for all life challenges.
Work-life balance.
Company
VIABILITY, Inc
Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Susan Cauley
Chief Operating Officer
Recent News
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