United Bank Corporation ยท 11 hours ago
Business Services Specialist I - Full-Time - Zebulon, Ga
Zebulon, GA, US
Full-time
Onsite
New Grad, Entry LevelUnited Bank Corporation is a 120-year-old community bank that provides signature service to its customers. The Business Services Specialist I is responsible for providing customer support for various business services products and assisting other team members with their tasks.
BankingFinancial Services
Responsibilities
Accept and process inbound calls and emails concerning business services products and related customer requests. Prioritize and queue callbacks for other Business Services team members as necessary
Accept and process various service-related requests from existing cash management, remote deposit capture and merchant services customers, coordinating satisfactory resolution, while requesting the involvement of third party vendors when necessary
Monitor merchant services ticketing system for any ongoing issues and share information with other Business Services team members as needed
Perform annual Remote Deposit Capture audits
Process necessary paperwork for changes needed for existing Cash Management customers including the addition and removal of accounts and users
Utilize CRM software to process referrals and maintain ongoing communication with customers
Support Business Services team members as needed, including aiding with paperwork, equipment preparation and testing and follow up on outstanding customer issues
Assist with inventory control of merchant equipment and supplies
Maintain customer files to comply with documented policies and procedures
Perform other duties as assigned, including special projects or other requests
Position will be required to comply with all Federal and State banking laws and related regulations, to include but not limited to the Bank Secrecy Act
Qualification
Required
High school diploma or equivalent
Team player with positive approach to fast paced work environment and rapid changes
Able to multi-task and maintain composure during time-sensitive situations
Proficient using Microsoft Office Suite (Excel, Word, Outlook) and the ability to quickly learn and utilize various software
Exceptional customer service skills; customer focused
Detail-oriented and professional
Exceptional written and verbal communication skills; utilizes active listening
Excellent writing and grammatical skills
Manages time wisely, confident, and self-motivated
Ability to organize and prioritize tasks
Desire for continual learning and professional development
Preferred
Detailed knowledge of United Bank products and services preferred or ability to learn
Benefits
Paid employee health insurance
Dental insurance
Vision insurance
Short-term disability insurance
Paid long-term disability insurance
Paid life insurance
401(k) plan with employer contributions
Employee Stock Ownership Plan (ESOP) with employer contributions
Flexible spending account (FSA)
Wellness program
Employee assistance program
Vacation time
Sick time
Paid federal holidays
Other unique perks
Company
United Bank Corporation
United Bank Corporation is a banking corporation headquartered in Georgia.
Founded in 1905
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Edwards
CEO
Scott Swafford
Chief Operating Officer
Company data provided by crunchbase