Johnson & Johnson · 9 hours ago
IT Sr. Manager, HCP Experience Product Group
Horsham, Pennsylvania, United States of America
Full-time
Hybrid
Mid, Senior Level
$122K/yr - $213K/yr
5+ years expJohnson & Johnson is a leader in healthcare innovation, aiming to build a world where complex diseases are effectively managed. The IT Sr. Manager for HCP Experience Product Group will shape and deliver key account management solutions, collaborating with various internal and external stakeholders to enhance customer engagement through innovative strategies and AI-driven insights.
Hospital & Health Care
Responsibilities
Understand unique needs of various groups within SCG, Therapeutic Leader Liaisons, Field reps, MSLs and Medical Affairs that collaborate on J&J IM key customer and provide solution that will cultivate collaboration across those groups
Develop a roadmap to provide customer information and product capabilities to key account managers to enable them to understand the goals of their key customers and to strategically plan and orchestrate engagements across therapeutic areas
Develop an AI and data strategy for providing key insights and next best actions to understand their customers and evolve a strategy to win them
Develop and maintain effective partnerships with key internal Technology partners (i.e., relevant Business Technology Leaders, Architecture, regional and global Product Line Organizations, Technology Services) and external organizations (i.e., SaaS partners, Vendor partners, and industry forums) to shape the roadmap and to deliver on product capabilities
Ensure that the solution is complete and fit-for-purpose in terms of its ability to address business requirements
Actively seek out and shape product improvements that contribute to effectiveness, efficiency, and value of the team as well as reliability, compliance, and cost efficiency of systems in scope
Lead, motivate, and inspire individuals working with and for them to deliver on agreed plans and to continuously improve, innovate and exceed, in adherence with J&J Credo and Leadership Imperatives
Develop and coach others to maximize their growth and development. Support an authentic, open, and inclusive environment that maximizes diverse experiences and perspectives
Qualification
Required
A minimum of a bachelor's degree is needed
A minimum of 5 years' experience with customer engagement solutions is needed
Demonstrated success in project management and SDLC (Agile, IDE) is needed
Excellent communication and consultation skills, including the ability to clearly and effectively communicate and present findings to partners at all levels
Demonstrated ability to collaborate successfully and build relationships with sales & marketing and medical affairs teams, IT colleagues, and technology vendors
Ability to work with minimal direction and achieve results in a fast-paced environment
Must be able to manage multiple priorities, keep confidentiality, and work with integrity and professionalism in a complex, rapidly changing environment
Preferred
Experience in Life Sciences Industry and/or GxP environment is preferred
Inclusive Leadership
Leadership
Product Development
Product Strategies
Project Management Methodology (PMM)
Benefits
Employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
H1B Sponsorship
Johnson & Johnson has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (56)
2023 (58)
2022 (59)
2021 (44)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
Company data provided by crunchbase