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Tecovas · 1 day ago

Retail Store Manager

Troy, MI

Full-time

Onsite

Senior Level

$75K/yr - $85K/yr

5+ years exp

Tecovas is a company dedicated to making the world's best western boots and leather goods, providing a unique retail experience. The Retail Store Manager will lead the store team, focusing on exceptional customer service, sales growth, and operational excellence.

Direct SalesE-CommerceFashion

Responsibilities

Continuously talent plan to build a strong internal bench, maintain a network of great candidates, hire exceptional people, and create personalized succession paths

Take responsibility for own development and professional growth; identify and train role replacement in preparation for career progression

Develop training plans that build skills and expertise and coach team members by providing timely and specific feedback to create a culture of action and accountability

Inspire teams through shared fate, creativity, empathy, and empowerment, tailoring motivation to the individual and leveraging the strengths of the team. Act as a brand ambassador reflective of the company values

Cultivate an environment of genuine customer connection by being highly focused on delivering exceptional customer experiences that are engaging, efficient and personalized

Challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and display to create a compelling atmosphere for the customer

Lead and support new ideas and initiatives to evolve the retail experience for the customer; drive sales and provide a store experience unique to Tecovas

Analyze sales and product to identify and interpret business opportunities for the store, customer and market

Effectively delegate and guide teams while at the same time allowing others the creativity to succeed by making strategic, business-impacting decisions

Collaborate with key partners to lead timely and effective execution of store controls and operating standards while assuming accountability for the store’s profitability

Manage visual execution while collaborating with key partners to assess timely and effective execution of store structure, display, merchandising while assuming accountability for the store’s profitability

Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards

Foster a culture of strong communication and teamwork in order to ensure a seamless balance of operational, visual and customer priorities and to facilitate problem-solving

Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualification

Retail Store ManagementCustomer Service SkillsLeadership SkillsMerchant SkillsTalent DevelopmentOrganizational SkillsCoaching SkillsConflict ResolutionProactive Work EthicCommunication Skills

Required

5+ years Retail Store Management experience (Multi-Unit Management experience highly desired)

Exceptional leadership, selling, and customer service skills

Strong organizational skills and attention to detail

Strong merchant skills and a history of delivering financial results

Proven record of hiring and developing great talent

Experienced in coaching, counseling & conflict resolution

Independent, proactive, results-driven work ethic

Utmost character, honesty, and transparency

High School Diploma required (College Degree preferred)

Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory

Ability to deliver excellent customer service while implementing loss prevention practices

Able to lift up to 30lbs regularly

Able to regularly perform store maintenance tasks

Must be able to reliably commute to and from the work location

Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Preferred

College Degree preferred

Benefits

We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents

Generous Employee Discount & Free Boots!