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Forrest Solutions · 1 day ago

Client Relations Manager

New York, NY

Full-time

Onsite

Senior Level

5+ years exp

Forrest Solutions is seeking a Client Relations Manager to lead a front-of-house team in delivering exceptional client experiences. This role involves overseeing operations, managing client relationships, and fostering team development in a premier corporate environment.

ConsultingCRMInformation TechnologyLegalStaffing Agency

Hiring Manager

Kristin Bradshaw

Responsibilities

Serve as the primary liaison between Forrest Solutions and the client, ensuring alignment with brand standards and workplace culture

Maintain strong relationships through proactive communication, responsiveness, and an unwavering commitment to hospitality excellence

Monitor client and guest satisfaction, resolve issues promptly, and identify opportunities to elevate the experience

Partner with the CRD on regular business reviews and collaborate with fellow managers to share best practices

Oversee all front-of-house operations including reception, meeting coordination, guest services, and hospitality support

Ensure daily readiness of all spaces: reception, lobbies, conference areas, and lounges. Maintaining a “tour-ready” standard at all times

Implement and refine operational workflows, SOPs, and training programs to support consistency and quality

Track and report on service-level performance(SLAs, KPIs) and lead operational audits to ensure excellence

Leverage technology and innovation to streamline processes and enhance the client experience

Lead, mentor, and inspire a team of corporate receptionists to deliver genuine, anticipatory service

Provide regular coaching, feedback, and recognition to promote professional growth and engagement

Manage staffing, scheduling, and professional presentation standards

Partner with the CRD and People Solutions team on performance management, employee relations, and training initiatives

Foster a positive, inclusive, and service-driven culture where every team member feels empowered to create memorable experiences

Qualification

Client relationship managementHospitality management systemsLeadership experienceMicrosoft Office SuiteProfessional demeanorExceptional communication skillsInterpersonal skillsOrganizational skillsPresentation skillsCommitment to confidentiality