MegazoneCloud Global · 1 day ago
Associate Cloud MSP Engineer
Irvine, CA
Full-time
Onsite
Mid Level
$100K/yr - $150K/yr
3+ years expMegazone Cloud is looking for a Cloud Managed Services Engineer to join their team in Orange County, CA, to support customers in North America. The role involves providing ongoing support, handling escalations, and maintaining clients' cloud platforms through various managed services processes and tools.
Information Technology & Services
No H1B
Responsibilities
Support clients' cloud infrastructure, including responding to escalations from the monitoring team to analyze and resolve incidents for customers’ infrastructure running in AWS or Azure
Familiarity with or experience as a Database Administrator (DBA) for database systems, such as Oracle, open-source databases, or cloud-based database solutions (e.g., AWS RDS, AWS Aurora, Azure PaaS DB)
Communicate ticket status information to all team members and promptly escalate cases to appropriate staff to ensure cases are closed
Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical problems and solutions with clients in business terms
Configure and tune cloud-based tools, managing cost, security, and compliance for clients' environments
Basic knowledge of cloud security and compliance controls
Create and maintain updated documentation for each client's environment
Promote best practices to enhance and improve organizational processes
Participate in weekly and monthly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client’s environment
Participate in on-call rotations and provide off-hours support as needed
Qualification
Required
Support clients' cloud infrastructure, including responding to escalations from the monitoring team to analyze and resolve incidents for customers' infrastructure running in AWS or Azure
Familiarity with or experience as a Database Administrator (DBA) for database systems, such as Oracle, open-source databases, or cloud-based database solutions (e.g., AWS RDS, AWS Aurora, Azure PaaS DB)
Communicate ticket status information to all team members and promptly escalate cases to appropriate staff to ensure cases are closed
Interact with clients to identify issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical problems and solutions with clients in business terms
Configure and tune cloud-based tools, managing cost, security, and compliance for clients' environments
Basic knowledge of cloud security and compliance controls
Create and maintain updated documentation for each client's environment
Promote best practices to enhance and improve organizational processes
Participate in weekly and monthly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client's environment
Minimum experience: 3 years of experience in infrastructure management or deployment projects, plus 2 years of experience in AWS infrastructure management or deployment projects
Participate in on-call rotations and provide off-hours support as needed
Korean language ability
Preferred
Bachelor's degree in computer science, Mathematics, or a related field
5-7 years of experience with cloud servers, services, and software, or equivalent sys admin experience with on-prem server and virtualization environments
Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment
Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management
Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments, and solving network issues
Understanding of sys admin concepts, including but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers
Operational knowledge of scripting languages
Client relationship skills and experience managing vendors
Ability to work in a fast-paced, rapidly changing environment
Strong desire for personal development and learning
Delivery-focused with the ability to drive tasks forward and meet demanding deadlines
Strong problem investigation and diagnosis skills
Benefits
Our Product is Our People: We live by this. We invest in people who invest in themselves. Your growth is our growth.
True Servant Leadership: Our CTO leads with a "force multiplier" philosophy. Management is here to empower you and clear roadblocks, not to micromanage. We won't ask you to do anything we're not willing to do ourselves.
Flat Organization, Real Impact: Your voice and designs will directly shape our technical roadmap and our clients' success. You'll work on the latest tech to solve real problems.
A "Learn-from-it" Culture: We're moving fast and building new things. We believe mistakes are learning opportunities, not failures.
Company
MegazoneCloud Global
MegazoneCloud stands as Asia's leading cloud managed service provider (MSP) and digital transformation catalyst, revolutionizing how enterprises harness cloud technology.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase