Greystar (International) ยท 3 hours ago
Resident Service Coordinator - Juniper
Juniper (CA), Daly City, CA
Full-time
Onsite
Entry Level
$18.27/hr - $22/hr
1+ years expGreystar is a leading global real estate platform specializing in property management and investment services. The Resident Services Coordinator is responsible for providing effective customer service to tenants and property staff, coordinating resident functions, and promoting a quality living experience for all residents.
Real Estate
Responsibilities
Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders
Develops and publishes property newsletter, which includes planned events, resident services, and advertisements
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards
Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed. Prepares weekly maintenance report to verify resident requests are being completed
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
Qualification
Required
1 - 2 years of related experience
Bilingual in Spanish and English
Quick learner with the ability to adapt to new software and evolving digital tools
Comfortable working with changing technology and digital workflows
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Experienced in database management and accurate data entry
Familiar with property management systems such as Yardi, AppFolio, and RealPage
Capable of resolving basic technical issues and supporting residents with online forms and digital processes
Coordinates all resident functions and activities including orienting residents to the property
Assists with utility set-up and deliverance of packages and package claim reminders
Develops and publishes property newsletter, which includes planned events, resident services, and advertisements
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests
Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards
Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees
Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games
Processes work orders for the maintenance department, ensures they are completed timely and accurately
Contacts the resident to determine if they are satisfied with the work completed
Prepares weekly maintenance report to verify resident requests are being completed
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired
Ability to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas
Ability to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet)
Ability to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance
Ability to work a flexible work schedule, which includes taking 'call' during evenings, weekends and holidays
Benefits
Housing Discount - This position is eligible for 20% housing discount.
Eligible for a monthly renewal bonus of $300.
Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.
Company
Greystar (International)
At Greystar, we approach investing in, developing, and operating residential real estate with discipline and integrity.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase