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Albertsons Companies · 3 weeks ago

Service & Delivery Tech I

16300 S E EVELYN ST, CLACKAMAS, OR, 97015, US

Full-time

Onsite

Entry Level

1+ years exp

Albertsons Companies is a leading food and drug retailer in the United States, focused on innovation and community well-being. They are seeking a Service & Delivery Technician I to support IT deployments and hardware installations in retail stores across Oregon and SW Washington.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices

Installation of new hardware and software components, such as desktops, iPads, servers, UPS battery backups, self-checkouts, printers, scanner scales, counter scales, and network equipment

Maintain equipment inventory controls and policies

Travel will be required to store locations for installations, at times requiring overnight stays

Installation schedules can vary by deployment, including some which occur overnight

Qualification

IT hardware knowledgeInstallationConfigurationCustomer service skillsWindows proficiencyMS Office proficiencyIOS knowledgeAndroid knowledgeMechanical skillsProblem-solving skillsCommunication skillsCollaboration skillsFlexibility

Required

High school graduate, AA/AS/BA/BS degree preferred, or 1+ year's technical/training/hardware certifications preferred

1+ years' retail business experience preferred

1+ years' experience with retail store systems, technology systems and hardware preferred

1+ years' experience with installation and configuration of desktop and peripheral technology preferred

Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve issues

Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding

Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications

iOS and Android knowledge

Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions

Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization

Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision

Understanding of how hardware/software systems inter-relate

Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs

Must have a good, safe driving record. Must have a vehicle

Solid mechanical skills

Flexibility to work a variety of shifts, day, evening and overnight. This role is primarily scheduled M-F, however, at times Sunday evenings may be required

Strong sense of urgency, business ethics, dependability and follow through