iCore · 1 day ago
Onboarding Manager
United States
Full-time
Remote
Mid Level
$25/hr - $28/hr
3+ years expiCore is seeking an Onboarding Manager to lead the onboarding experience for new insurance verification clients. This role ensures that clients are accurately configured in the system and smoothly transitioned into ongoing operations, while also serving as the primary point of contact throughout the onboarding process.
Computer Software
Hiring Manager
Kelly Velez
Responsibilities
Act as the primary client contact from contract signing through go-live. Lead onboarding and kickoff calls; set expectations, timelines, and next steps. Gather office-specific requirements and clarify workflows, preferences, and service expectations
Configure new offices accurately within Mission Control. Ensure office guidelines, credentials, and workflows are documented correctly. Validate readiness prior to go-live and coordinate resolution of setup issues
Listen to client feedback and translate office-specific requests into clear, actionable SOPs. Ensure operational teams receive accurate documentation to execute consistently. Clarify expectations between clients and internal teams to prevent misalignment
Own onboarding timelines and actively drive progress to meet go-live targets. Track dependencies and follow up to prevent delays. Escalate risks or blockers to the General Manager with clear context and recommendations
Coordinate a smooth transition to the assigned Verification Manager. Ensure all documentation, guidelines, and nuances are complete prior to handoff. Confirm client readiness before releasing the office into steady-state operations
Qualification
Required
Strong client-facing communication and customer service skills
Technically savvy with comfort configuring systems and platforms
Highly organized with strong follow-through
Ability to manage multiple onboardings simultaneously
Professional, proactive, and deadline-driven
High school diploma or equivalent required
3–5 years of experience in the dental revenue cycle management (RCM) field
Preferred
Familiarity with insurance verification workflows
Experience with PMS platforms (Open Dental, CareStack, Dentrix, Eaglesoft)
Bachelor's degree in healthcare administration, business, or a related field preferred but not required
Experience with insurance verification workflows
Hands-on experience with dental PMS platforms (Open Dental, Dentrix, Eaglesoft, CareStack, or similar systems)
Experience working in or supporting a SaaS-based platform environment
Client-facing experience with dental offices or DSOs in an operational or implementation role
Company
iCore
iCore empowers healthcare teams nationwide with secure, data-driven technology that simplifies administration, accelerates revenue, and enhances patient care.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Muralidar Chakravarthi
Chief Technology Officer
Archit Shah
CFO
Company data provided by crunchbase