Case IQ · 1 week ago
Product Owner
United States
Full-time
Remote
Mid Level
CA$80K/yr - CA$90K/yr
3+ years expCase IQ is a company that helps organizations protect their employees and business through software solutions. They are seeking a Product Owner to manage the delivery backlog for their core products, translating product goals into actionable work and ensuring predictable delivery of customer value.
AnalyticsComplianceHuman ResourcesInformation ServicesInformation TechnologyRisk ManagementSaaSSoftware
Responsibilities
Own and continuously refine the team backlog to maximize delivered value within roadmap guardrails
Translate product goals and customer problems into well-formed epics and user stories with clear acceptance criteria and supporting context (happy and alternate requirements)
Lead backlog refinement with Engineering and ensure stories meet a shared Definition of Ready before sprint commitment
Be the day-to-day requirements decision-maker for the team: answer questions quickly, clarify scope, and make pragmatic tradeoffs to keep delivery moving
Partner with Engineering and QA to define testable acceptance criteria and validate completed work, accepting/rejecting stories based on agreed criteria
Support sprint planning and sprint reviews by presenting priorities, context, and acceptance criteria, ensuring completed work is demonstrable and aligns with intended outcomes
Coordinate Stakeholder Input and triage intake (Support/CS escalations, customer feedback, technical debt requests) into the backlog with appropriate context and priority rationale, shielding the engineering team from unplanned work
Collaborate with Product Management on discovery and evidence gathering (customer calls, workflow observation, support data) and provide inputs that inform roadmap decisions
Contribute to release readiness by partnering with QA to assess quality risks, outstanding defects and release confidence, as well as supplying scope summaries, release notes inputs, and enablement details for international teams as needed
Order and re-order the workstream backlog within roadmap guardrails and agreed priorities
Define acceptance criteria and determine whether a story meets 'done' for product intent
Make day-to-day scope tradeoffs within a sprint when new information emerges (while keeping the PM informed)
Escalate to the Product Manager when a decision materially changes roadmap priority, customer commitments, or commercial implications
Escalate tradeoffs that involve cross-team dependencies, significant schedule impact, or major scope changes
Escalate requests that touch pricing/packaging, contractual commitments, or high-risk compliance considerations
Qualification
Required
3+ years of experience as a Product Owner, Business Analyst, Technical Product Owner, or similar delivery-focused product role in a SaaS environment
Demonstrated ability to write high-quality user stories and acceptance criteria and to decompose epics into incremental deliverables
Experience partnering closely with engineering teams (Agile/Scrum/Kanban) and operating in a fast feedback loop
Comfort interfacing directly with enterprise customers to understand workflows and validate requirements
Strong communication and stakeholder management skills; able to facilitate tradeoffs and document decisions
Working knowledge of analytics/telemetry concepts (instrumentation needs, adoption metrics) sufficient to specify requirements and interpret signals
Maintain a high standard of security awareness, ensuring data protection, compliance with company policies, and adherence to industry standards in all aspects of work
Preferred
Experience with investigations, case management, compliance, ethics, HR, or security incident workflows
Data/BI experience (e.g., defining reporting requirements, partnering on dashboards)
Experience working on multi-tenant SaaS platforms, migrations, integrations, or reporting engines
Exposure to GRC marketplaces/ecosystems
Benefits
Remote-first with a flexible work environment (team spans the US and Canada).
Competitive company-paid benefits starting day 1.
Generous professional development budget.
RRSP/401k matching program.
Half-day Fridays in the summer.
Company
Case IQ
Case IQ case management software helps organizations investigate virtually any workplace incident.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Resurgens Technology Partners
2022-04-27Private Equity
Leadership Team
D
David McNeill
Chief Executive Officer
Company data provided by crunchbase