ESIS Implementation Manager, Customer Experience jobs in United States
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Chubb · 17 hours ago

ESIS Implementation Manager, Customer Experience

position436 Walnut Street, Philadelphia, PA, 19106, US
timeFull-time
remoteOnsite
seniorityMid Level
money$94K/yr - $136K/yr
date3+ years exp

Chubb is a world leader in insurance, providing a diverse range of insurance products globally. The Implementation Manager leads the onboarding, offboarding, and deployment of solutions for clients, ensuring seamless transitions and high customer satisfaction while coordinating with internal teams and stakeholders.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management
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H1B Sponsor Likelynote

Responsibilities

Manage end-to-end implementation projects for new and existing customers
Act as the primary point of contact during onboarding, offboarding, and deployment phases
Develop and maintain project plans, timelines, and documentation
Coordinate cross-functional resources (Product, IT, Sales, etc.) to achieve project objectives
Conduct regular status meetings and provide updates to clients and internal stakeholders
Identify and address issues or risks that may affect project delivery
Ensure successful handoff to Customer Success Managers after implementation
Gather client feedback and contribute to ongoing improvement of implementation processes

Qualification

Insurance knowledgeProject managementCommunication skillsOrganizational skillsProblem-solvingTechnical aptitudeTime managementCollaboration

Required

Project management experience is required
Demonstrated ability to communicate and present effectively, with the capability to influence customers and stakeholders at all organizational levels
Proven experience managing multiple projects simultaneously
Strong organizational and time management skills
Excellent problem-solving and analytical abilities
Ability to work collaboratively in a fast-paced environment
Technical aptitude and a willingness to learn new software quickly
Bachelor's degree in Business or a related field
Minimum of 3 years of experience in project management, implementation, or customer success roles

Preferred

Insurance or claims knowledge is preferred

Benefits

Comprehensive benefits package
Discretionary annual incentive program

Company

Chubb

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Chubb is a mortgage firm that offers risk management, property, health, personal, business, health, home, and life insurance.
dateFounded in 1985
location
Zürich, Zurich, CHE
people-size10001+ employees
web-link
https://www.chubb.com/us-en

H1B Sponsorship

Chubb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)

Funding

Current Stage
Public Company
Total Funding
$10.25B
Key Investors
Berkshire Hathaway
2025-08-04Post Ipo Debt· $1.25B
2024-07-29Post Ipo Debt· $1.3B
2024-05-15Post Ipo Equity· $6.7B

Leadership Team

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Annmarie Dugan Hagan
CFO Operations Technology & Transformation Chubb Group
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John Keogh
President & Chief Operating Officer
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Recent News

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Company data provided by crunchbase