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Farm Credit Services of America · 12 hours ago

Customer Experience Specialist

Norfolk, NE

Full-time

Onsite

Entry Level

2+ years exp

Farm Credit Services of America is a financial cooperative committed to serving rural America. As a Customer Experience Specialist, you will facilitate the customer journey through the loan process, providing exceptional service and support while managing monetary activities and office operations.

AgricultureFinancial Services

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Mindy Holm

Responsibilities

Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary

Generate referrals by promoting core products, services and digital tools

Provide Sales Support for Sales Team

Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers

Responsible for addressing customer inquiries related to payments, interest, and account changes, as well as resolving overdrafts and past due accounts with the involvement of other teammates, if necessary

Coordinate new loan application needs from submission to obtaining signatures from customers

Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation

Responsible for renewal administration which includes requesting financial information from customers, submitting financials for input, and verifying customer-provided financials

Contact customers regarding renewal status and coordinate with other teammates to ensure documents are prepared

Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs

Qualification

Customer service experienceLoan application processingMonetary accounting activitiesSales supportOffice operations

Required

A minimum of two years' customer service experience or equivalent work experience

Preferred

Associate's Degree in Business, Finance or related majors or equivalent work experience

Benefits

Comprehensive medical, dental, and vision insurance

401(k)

Vacation, sick leave, paid holidays, and parental leave

Life and disability insurance

Employee Assistance Program (EAP)

Wellness programs

Tuition assistance

Short-term incentive pay

Company

Farm Credit Services of America

Farm Credit Services of America provides credit and crop insurance services to farmers.

Founded in 1916

Omaha, Nebraska, USA

1001-5000 employees

https://www.fcsamerica.com/

H1B Sponsorship

Farm Credit Services of America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (5)

2023 (7)

2022 (11)

2021 (8)

2020 (6)