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Visa · 8 hours ago

Sr. Manager, Seller Experience

San Francisco, CA

Full-time

Hybrid

Senior Level

$150K/yr - $218K/yr

7+ years exp

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. The Senior Manager will lead the strategy, design, and optimization of sales tools and processes to enhance seller productivity and customer engagement.

BankingFinanceFinancial ServicesInformation TechnologyMobile PaymentsPayments

Comp. & Benefits

No H1B

Responsibilities

Strategic Ownership of Sales Tools: Define and execute the roadmap for CRM, knowledge management, contract lifecycle management, and related platforms

Customer Journey Integration: Ensure tools and processes support every stage of the customer journey—lead generation, pipeline management, quoting, contracting, implementation, and performance tracking—enabling CMS sellers to deliver exceptional experiences

Seller Experience Leadership: Champion initiatives that reduce friction and improve seller efficiency, aligning with enterprise-wide goals

Requirements Development: Translate complex business needs into scalable tool and process requirements, ensuring alignment with Visa’s global standards

Cross-Functional Leadership: Coordinate across multiple sub-business units and functions to gather, align, and prioritize requirements for enterprise-wide impact

Performance & Adoption: Establish KPIs, monitor tool effectiveness, and drive continuous improvement through data-driven insights

Product Management: Lead the product lifecycle for sales tools, including feature prioritization, stakeholder alignment, and delivery of enhancements that meet evolving business needs

Qualification

Sales tools expertiseStrategic acumenCross-functional leadershipCRM platforms familiarityProduct management experienceProject management strategiesTechnical skillsAnalytical skillsCommunication skills

Required

8 or more years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

7–10 years of professional experience, including deep expertise in sales tools (CRM, knowledge management, contract management systems)

Strong background in sales or sales operations

Proven ability to develop and execute technology strategies that align with business objectives

Experience managing cross-functional initiatives and influencing senior stakeholders

Ability to translate business requirements into technical solutions and leverage data for decision-making

Exceptional ability to engage and align diverse stakeholders across global teams

Permanent Authorization to work in the U.S. is a precondition of employment for this position

Preferred

9 or more years of relevant work experience with a bachelor's degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

Familiarity with enterprise CRM platforms (e.g., Salesforce, Dynamics)

Experience with knowledge management and contract lifecycle management tools

Experience in Seller role

Strong product management and program leadership experience in global organizations

Proficiency in project management strategies, including EPIC-based planning and JIRA workflow management