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ICF · 4 days ago

ServiceNow Developer

United States

Full-time

Remote

Entry, Mid Level

$81K/yr - $139K/yr

2+ years exp

ICF is a global advisory and technology services provider, and they are seeking a ServiceNow Developer to develop and deploy ServiceNow solutions for their clients. The role involves designing, configuring, customizing, and implementing ServiceNow applications to meet specific business requirements while ensuring high standards of quality and user satisfaction.

ConsultingInformation TechnologyProfessional Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements, and translate them into effective ServiceNow solution designs

Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies

Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields

Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes

Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference

Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes

User Training: Support end-user training to ensure a smooth adoption of the implemented solution

Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly

Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems

Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue the certification and training process to meet our ServiceNow Practice standards and growth areas and contribute to the continued success of the team

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status

Qualification

ServiceNow solutions implementationServiceNow Certified System AdministratorScripting in JavaScriptAgile environment experienceITIL processes familiarityIntegration techniques understandingCollaboration skillsProblem-solving abilitiesCommunication skillsDetail-oriented

Required

2+ years IT experience, to include 1+ years of Scripting experience, as well as 1+ years of experience working in an agile environment

1+ years of experience implementing ServiceNow solutions

ServiceNow Certified System Administrator

US Citizenship is required (required by the federal government for this position)

Must have a current, active government clearance (any agency) and be able to obtain a DHS Public Trust clearance

MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

Preferred

Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – Customer Service Management, Certified Implementation Specialist – Discovery, Certified Implementation Specialist – Software Asset Management, Certified Implementation Specialist – Project Portfolio Management

Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications

In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

Familiarity with ITIL processes and IT Service Management (ITSM) principles

Strong scripting skills in JavaScript and GlideScript

Strong technical skills, including workflow configuration and business rule development

Experience in customizing UI and creating complex workflows

An understanding of integration techniques with external systems

Experience in troubleshooting and resolving technical issues

Detail-oriented tendencies with excellent problem-solving and analytical abilities

The ability to work effectively in a team-oriented, collaborative environment

Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

An active DHS or DoW clearance