DeVivo Bus Sales · 1 day ago
Field Support Manager
New Britain, CT
Full-time
Hybrid
Mid Level
$85K/yr - $105K/yr
3+ years expDeVivo Companies is a well-established provider of transportation, fleet, and equipment solutions. The Field Support Manager is responsible for strengthening fixed operations by providing administrative support and ensuring that service and parts teams have the necessary tools and processes to operate effectively.
AutomotiveCustomer ServiceMechanical EngineeringRetail
Responsibilities
Provide on-site and remote administrative support to service, parts, and related fixed operations teams
Assist departments with workflow organization, documentation, and follow-through
Help teams align with established processes and expectations
Step in to provide temporary support or coverage when key fixed operations personnel are out or positions are open
Help maintain continuity of administrative workflows and day-to-day operations during transitions or staffing gaps
Train team members on systems, processes, and administrative practices
Support onboarding and cross-training by reinforcing standard workflows and tools
Learn effective practices from high-performing teams and help share them across the organization
Act as a link between locations to promote consistency in fixed operations practices
Facilitate communication between locations to help share information
Identify recurring administrative or process challenges impacting fixed operations
Share observations and recommendations with operations leadership
Support implementation of process improvements, updates, or changes
Qualification
Required
High school diploma or equivalent
3+ years of experience in service, parts, or fixed operations administration
Strong understanding of fixed operations workflows and administrative processes
Ability to build rapport and work effectively with technicians and operations staff
Preferred
Experience working with the Excede (Procede) Dealer Management System
Experience supporting multiple locations or departments
Benefits
Medical & dental insurance
Life insurance
401k plan with match
Flexible spending account
Paid time off
Uniform & boot program
Promotion opportunities – we promote from within
Company
DeVivo Bus Sales
DeVivo Bus Sales is a bus dealer that provides school bus sales, commercial vehicle sales, and fleet repair services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase