Cleco · 1 week ago
Industrial Account Manager
Pineville, LA
Full-time
Onsite
Mid, Senior Level
3+ years expCleco is committed to powering a cleaner, smarter future for Louisiana through innovative energy solutions. The Industrial Account Manager will manage key industrial customer relationships, providing technical advice and ensuring excellent customer service while resolving issues and improving processes.
Electrical DistributionEnergyRetail
Responsibilities
Champion a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence
Cultivating customer relationships through phone calls, face-to-face interaction, and proactive service offerings while promoting and establishing yourself as a trusted account advisor
Coordinate, assemble, and lead cross-functional teams to resolve customer issues while making recommendations to achieve bilateral goals and address concerns between Cleco and customers
Serve on cross-functional teams to ensure continuous improvement of internal processes and procedures. Leads, as necessary, the development of new or revised business processes, policies, or programs
Provide detailed follow-up regarding all outages and participate in a root cause analysis of the outages and implementation strategies to improve reliability while addressing customer issues
Maintain Cleco’s key industrial accounts’ pertinent information in independent software where data could be extracted expeditiously, and customer needs are achieved
Verify customer billing for accuracy and identify any errors while providing a solution to billing department
Monitor construction process and serve as liaison between customers and engineering on projects for assigned accounts to ensure successful delivery
Regarded as the technical expert in own job discipline within the organization
Develop an extensive understanding of assigned key customers with emphasis on customer history load patterns, market conditions and an upstream / downstream analysis
Lead by example, must set the tone for excellent customer service internally and externally. Maintain a positive attitude among peers
Share technical expertise with others in the Marketing Group, become the go to person for solving customer issues
Anticipates internal and/or external business challenges and regulatory issues recommends process or service improvements
Leads project teams to achieve milestones and objectives, typically operates with broad latitude in a complex environment
Interacts with Director level management on a regular basis both within the business unit and across functions/units
May lead projects or project teams within broader project or have accountability for ongoing activities or objectives
Guides and prioritizes the activities of professional and/or high-level technical employees with similar technical or functional responsibilities
Work independently with minimal guidance
Decision-making involves the use of judgment and there is some emphasis on the development of new/improved procedures and on the translation of policy into operational plans
Solves unique and complex problems that has broad impact on the business
Qualification
Required
Bachelor's degree in Business; Engineering or related field required
3-5+ years of related experience
Comprehensive knowledge of business operations of commercial and industrial customers
Ability to effectively listen and communicate with customers and internal departments
Ability to handle multiple tasks concurrently to readjust priorities to pressing and changing customer demands
Comprehensive knowledge of electric transmission and distribution facilities
Comprehensive knowledge of MS Office, Excel, Word and PowerPoint
Ability to read, interpret and analyze engineering and architectural plans
Ability to manage multiple personality types and cultivate buy-in from various departments
Knowledge of standard business practices and professionalism
Ability to interact with all levels of employees to address difficult issues
Ability to manage high workloads and conflicting priorities
Ability to operate effectively and proactively with an employee centric mindset
Detailed-oriented and high work standards in support of seamless execution
Act decisively while thinking strategically
Drive issues to resolution while maintaining an atmosphere of collaboration
Thrive on working in a team and supporting others to achieve goals/targets
Excellent verbal and written communication skills
This level is based only on availability in approved org design/structure; strict adherence is required
Progression to this level is strictly restricted on the basis of critical individual capabilities and business requirements; must be supported by market survey data
Company
Cleco
At Cleco, we consider it an honor to provide the next generation with the resources they need for personal and professional success through sustainable, clean and safe energy solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$175M2024-11-25Post Ipo Debt· $175M
2014-10-20Acquired
1981-11-06IPO
Leadership Team
Jeremy Kliebert
Vice President, Corporate Development, Deputy General Counsel and Chief Compliance Officer
Brittany Trahan
HR Business Partner
Recent News
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