Genesys · 2 days ago
Principal PS Consultant
Texas, USA
Full-time
Hybrid
Lead/Staff
$111K/yr - $194K/yr
10+ years expGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Principal PS Consultant, you will partner with customers to design, build, and deliver innovative contact center and customer experience solutions powered by Genesys Cloud.
Artificial Intelligence (AI)Cloud ComputingSaaSSoftware
Responsibilities
Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers
Configure, integrate, and deploy Genesys Cloud solutions in accordance with Professional Services implementation standards
Collaborate with Project Managers to define project scope, deliverables, and timelines
Execute project plan tasks and validate test plans to ensure successful deployment
Provide technical mentorship and training to internal teams and customers
Identify and resolve engagement-related challenges proactively, escalating issues when appropriate
Deliver on-site or remote support for customer escalations as needed
Recommend process improvements to enhance efficiency and delivery quality
Maintain at least 70% utilization on billable projects while upholding service excellence
Participate in knowledge sharing and continuous improvement initiatives within the Professional Services organization
Qualification
Required
Bachelor's degree in Computer Science, Telecommunications, Computer Engineering, or related field (or equivalent technical experience)
10+ years of relevant professional experience, including at least 3 years with Genesys Cloud solutions
Strong proficiency with Amazon Web Services (AWS)
Hands-on experience with application development using APIs, JSON, and JavaScript
Proven ability to communicate complex technical concepts clearly and effectively
Familiarity with diagnostic and documentation tools such as Wireshark, Microsoft Visio, and Microsoft Office Suite
Demonstrated ability to lead large-scale, fast-paced technical projects
Strong written and verbal communication, including escalation management
Customer-centric mindset with strong problem-solving and organizational skills
Ability to manage time effectively and work independently or in collaborative team environments
Occasional travel (approximately 25%), including international engagements
Preferred
Expertise in Genesys Cloud Edge, AudioCodes, and IP Telephony systems
Understanding of Cisco, Juniper, or similar networking technologies
Experience with cloud change control and enterprise deployment methodologies
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Company
Genesys
Genesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth.
5001-10000 employees
H1B Sponsorship
Genesys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.98BKey Investors
Salesforce VenturesPermira
2025-07-31Corporate Round· $1.5B
2021-12-06Private Equity· $580M
2016-07-22Private Equity· $900M
Leadership Team
Tony Bates
Chairman and CEO
Brian Swartz
Chief Financial Officer
Recent News
2026-01-08
2025-12-30
2025-12-27
Company data provided by crunchbase