Pluralsight · 1 week ago
VP of Global Professional Services
United States
Full-time
Remote
Director/Executive
15+ years expPluralsight is a learning platform dedicated to accelerating technology skills and capabilities. The VP of Global Professional Services is responsible for the strategy, innovation, and execution of a services organization that enhances customer value and drives growth through modern offerings and partnerships.
E-LearningEdTechEducationInformation ServicesInformation Technology
Responsibilities
Define and own the global Professional Services strategy, including vision, operating model, portfolio design, pricing, and regional delivery approach
Evolve services from project-based delivery to outcome-driven, repeatable offerings aligned to customer maturity and use cases
Lead continuous innovation in service offerings, including AI-enabled delivery, automation, packaged services, and digital-first engagement models
Partner with Product and Engineering to influence roadmap priorities using structured insights from delivery data, customer outcomes, and adoption patterns
Leverage AI, analytics, and tooling to improve delivery efficiency, predict risk, accelerate onboarding, and reduce cost to serve
Establish data-driven capacity planning, utilization management, and demand forecasting at global scale
Build modern service instrumentation to track time to value, adoption, customer outcomes, margin, and quality
Define and enforce standardized delivery methodology, governance, and quality metrics across all regions
Sponsor strategic customer engagements, executive briefings, and critical escalations
Ensure consistent, high-quality delivery while balancing speed, scalability, and customer experience
Drive world-class time to value, customer NPS, and renewal impact through services
Own Professional Services financial performance, including gross margin, utilization, cost structure, and delivery efficiency
Indirectly influence services bookings, attach rates, and expansion through strong GTM alignment and compelling offerings
Partner with Sales, Success, and Finance on packaging, pricing strategy, and commercial models
Lead and develop a global Professional Services organization, including regional and functional leaders
Build strong succession, leadership capability, and accountability across the team
Operate as a senior executive partner to Sales, Customer Success, Product, Support, and Finance to deliver a cohesive end-to-end customer journey
Act as an internal thought leader on services strategy, customer value realization, and scalable delivery models
Qualification
Required
Proven experience leading a large, global Professional Services organization in a SaaS or platform-based company
Demonstrated success scaling services that include onboarding, integration, platform extension, and advisory offerings
Strong strategic mindset with the ability to translate vision into execution at scale
Experience modernizing services through standardization, packaging, automation, or AI-driven approaches
Deep understanding of services economics, margin management, and delivery optimization
Experience leading senior leaders and multi-layered global teams
Executive presence with the ability to influence across functions and at the C-level
Ability to travel internationally as needed
Requires a minimum of 15 years of related or equivalent experience; or 10+ years and an advanced degree
May require having been a people leader, if first people leadership role, incumbents have typically spent several years in one or more roles and are viewed as experts in the functional area
Preferred
Relevant certifications a plus (PMP, Agile, Business Management, Quality Management, etc.)
Company
Pluralsight
Pluralsight is a technology learning platform for software developers, IT admins, and creative professionals.
1001-5000 employees
H1B Sponsorship
Pluralsight has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (4)
2023 (14)
2022 (8)
2021 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$194.45MKey Investors
Pluralsight OneInsight Partners
2025-07-22Grant· $1.95M
2020-12-13Acquired
2018-05-17IPO
Leadership Team
Aaron Skonnard
CEO
Erin Gajdalo
Chief Executive Officer
Recent News
2026-01-22
Company data provided by crunchbase