Raspberry AI · 2 days ago
AI Support and Operations Specialist
United States
Full-time
Remote
Senior Level
5+ years expRaspberry AI is seeking a full-time, remote AI Implementation Specialist (Support) to own customer support and help build Raspberry’s support infrastructure as the company scales. In this role, you’ll manage incoming support requests, troubleshoot issues, and ensure customers get unblocked quickly and consistently while collaborating with various teams to enhance product quality and support operations.
Artificial Intelligence (AI)FashionProduct DesignSoftware
Responsibilities
Own the support queue end-to-end: triage, investigate, resolve, and follow up with customers via Support Desk and email
Create clear bug reports (steps to reproduce, screenshots, expected vs actual behavior) and track escalations to Engineering
Improve support workflows and infrastructure: macros, tagging, routing, SLAs/expectations, and internal playbooks
Evaluate and recommend support tooling and processes to support scale (e.g., Zendesk vs Intercom)
Maintain and improve customer-facing and internal support documentation with manager (Help Docs, quick guides, Looms)
Participate in product QA/testing (including weekly bug bash) and proactively test workflows ahead of customer sessions
Monitor recurring issues and customer friction patterns; share insights with Product/Engineering to prevent repeats
Collaborate cross-functionally to support launches, incidents, and customer communications when needed
Qualification
Required
5–8+ years of experience supporting creative software users (fashion, design, or adjacent industries strongly preferred)
Strong written communication and ability to explain workflows clearly and calmly
Experience managing support tickets and customer issues end-to-end
Familiarity with support platforms (Zendesk, Intercom, or similar) and support operations basics
Comfort troubleshooting technical issues (browser, uploads, permissions, account settings, file behavior)
Experience collaborating cross-functionally with Product and Engineering (bug reporting, reproduction steps, prioritization)
Familiarity with generative AI tools (e.g., Midjourney, DALL·E, similar)
Google Docs, Slides, and Spreadsheets
MS365
Preferred
Experience building support infrastructure (macros, help center structure, chatbot/agentic support, reporting)
Company
Raspberry AI
Raspberry AI provides generative AI software for fashion design and merchandising.
11-50 employees
H1B Sponsorship
Raspberry AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Early StageTotal Funding
$28.5MKey Investors
Andreessen Horowitz
2025-01-13Series A· $24M
2024-02-28Seed· $4.5M
Recent News
2025-07-07
Company data provided by crunchbase