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Housing Works · 3 days ago

Patient Service Representative

New York, NY

Full-time

Onsite

Entry Level

$18/hr - $19/hr

1+ years exp

Housing Works is a nonprofit organization committed to providing essential services to individuals affected by HIV/AIDS. They are seeking a Patient Service Representative to welcome patients, ensure accurate documentation, assist with appointment scheduling, and deliver outstanding customer service in a healthcare setting.

CommunitiesNon ProfitSocial

Responsibilities

Performs professional, efficient and accurate scheduling of patient appointments

Responsible for greeting patients as they enter the clinic including registering and checking in patients

Assist patients with registrations process with professionalism and accuracy

Customer Satisfaction: Understands the needs of our customers, effectively provides service and/or resolves problems, escalates issues to Clinic Manager as needed

Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all

Directs patients to providers in an organized fashion

Verify insurance for scheduled patients including verification for pre-authorization

Answers telephone calls and directs callers to the appropriate person and takes messages when providers are seeing patients

Registers New Patients and Assist with patient registration on the kiosk

Oversees completion of enrollment data including obtaining medical record number in EiCare

Responsible for reports, including visits, no shows and productivity

Conduct reminder calls and outreach to patients to reschedule appointments

Completes demographic checks at check-in for all patients

Responsible for the preparation of medical insurance billing forms for visits including checking epaces and insurance portal and assist clients with Sliding Fee Scale Application including verification and follow-up of all documents relating to uninsured program

Documenting patients assigned PCP, insurance eligibility in patient documents at each visit

Distributes metro-cards to patients at each visit

Daily reconciliation of metro cards issued on PTAR

Participates in daily huddle

Accepts and accurately records visit co-payments and sliding scale fees; responsible for reconciling all sliding fee/co-payment on the Day Summary Report

Calls transportation for patients

Maintains reception area clean and organized manner

Ensures the waiting area and coffee station is kept clean and neat, free of trash and spills

Understands the needs of our customers, effectively provides service and or resolves problems, escalate to Clinic Manager or Health Center Director

Dedicated to meeting the expectations of internal and external customers, working to create a positive experience for all

Ability to commute to Westside, DBHC, 125th St and ENY clinics as needed