Fraud Operations Manager jobs in United States
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Sunbit · 20 hours ago

Fraud Operations Manager

positionLV Metro Area
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Sunbit is a financial technology company that provides AI-native solutions for consumer financing. The Fraud Operations Manager will lead day-to-day fraud operations, focusing on fraud prevention, detection, and investigation processes while ensuring a seamless customer experience.

FinanceFinancial ServicesFinTech
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Growth Opportunities

Responsibilities

Lead and develop a team of Fraud Analysts responsible for transaction monitoring, application review, chargeback management, and investigations
Own daily fraud operations workflows, SLAs, and escalation processes
Monitor fraud trends, KPIs, and loss metrics; identify root causes and recommend corrective actions
Partner with Fraud Data Analytics to optimize rules, models, and alerting strategies
Collaborate with Product and Engineering on fraud tooling, automation, and system enhancements
Ensure consistent application of fraud policies and procedures across all channels
Drive operational efficiency while balancing fraud risk, approval rates, and customer experience
Support audits, regulatory inquiries, and compliance requirements related to fraud controls
Create and maintain documentation, playbooks, and training materials
Serve as an escalation point for complex fraud cases and emerging fraud patterns

Qualification

Fraud operations experiencePeople managementFraud detection toolsData-driven decision makingFraud typologies knowledgeProcess improvementCommunicationCross-functional collaborationFast-paced environment adaptability

Required

5–8+ years of experience in fraud operations, risk operations, or financial crimes within fintech, payments, lending, or financial services
2+ years of people management experience leading fraud or risk teams
Experience in installment lending, BNPL, or credit underwriting environments
Hands-on experience partnering with Fraud Data Science or Analytics teams
Familiarity with regulatory expectations related to fraud and consumer protection
Strong understanding of fraud typologies (application fraud, identity theft, synthetic identity, account takeover, merchant fraud, chargebacks)
Experience working with fraud tools, case management systems, and decision engines
Data-driven mindset with experience interpreting dashboards, reports, and trends (SQL or BI tools a plus)
Proven ability to improve processes, scale operations, and implement automation
Excellent communication and cross-functional collaboration skills
Ability to thrive in a fast-paced, high-growth environment

Benefits

Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
Newly added HSA and Pet Insurance
401(k) with company match
Cell Phone Stipend

Company

Sunbit

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Glassdoor4.2
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Sunbit offers pay-over-time technology that allows users to finance everyday expenses by dividing payments into manageable installments.
dateFounded in 2016
location
Los Angeles, California, USA
people-size501-1000 employees
web-link
http://sunbit.com

Funding

Current Stage
Late Stage
Total Funding
$1.32B
Key Investors
Waterfall Asset ManagementGroup 11Zeev Ventures
2025-08-06Debt Financing· $200M
2024-11-04Debt Financing· $355M
2024-01-23Debt Financing· $310M

Leadership Team

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Arad Levertov
CEO (Co-Founder)
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Ornit Dweck-Maizel
CTO (Co-Founder)
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Recent News

Payments Dive
Executive Shuffle: Extend, Marqeta and Mastercard
2025-10-01
EIN Presswire
ALM CDJR Perry Offers Service Financing to Customers
2025-09-29
EIN Presswire
The Top Buy Now Pay Later Software Vendors According to the FeaturedCustomers Summer 2025 Customer Success Report
2025-08-26
Company data provided by crunchbase