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Christian Louboutin · 1 day ago

Boutique Coordinator, Woodbury Common OUTLET

Monroe County, NY

Full-time

Onsite

New Grad, Entry Level

$45K/yr - $50K/yr

0+ years exp

Christian Louboutin is a global luxury brand leader known for its iconic shoes and leather goods. The Boutique Coordinator supports the store's operations and sales, providing administrative assistance and ensuring a positive customer experience.

E-Commerce

Responsibilities

Assist and support client advisors throughout the selling ceremony inclusive of retrieving and returning stock and point-of-sale entry

Must be able to act as an intermediary between guests and their assigned client advisors, greeting them in a timely manner and speaking to them professionally & enthusiastically. This includes all mediums such as in-person, via telephone conversations, text messaging and emails

Fluency in all tools used to create a positive interaction for a client, including Loubilink (internal app for clienteling), OMS, salesforce, Booxi (online appointment system) and Loubi You (special orders program)

Partners with management to ensure visual standards are well maintained throughout the day and photos are provided to the Visual Merchandising team when necessary

Communicate with the sales and management team to provide a consistently fresh and full display of new product deliveries, as well as replenishment of floor samples that are sold throughout the day

Maintains waitlist and pre-order logs

Responsible for all cash desk operations, including the ability to properly handle large sums of cash as well as clearly communicating all return policy stipulations

Responsible for ensuring that the boutique is adequately stocked for business operations through the monitoring and ordering of office, shipping, and company supplies

Work with management and stock team to ensure that the aftercare experience is operating efficiently. Proficiency with Salesforce required so that care and repair cases are opened in a timely manner and if applicable, spare parts orders are submitted to corporate partners

Assist all operational functions of the boutique, taking direction from the management team to support in any myriad of operational tasks such as: waitlist managements, data entry, stock level inquiries and general boutique cleaning and organization

Assist the back-of-house stock team with the systematic processing and unpacking of new product deliveries, rebalances, inter-boutique transfers, and customer returns

Assist in general maintenance and organization of the stockroom

Has awareness of what product is coming in for the week and help prep the stockroom

Understands and adhere to all operations policies and procedures

Qualification

SalesforceCustomer serviceLuxury sales experienceComputer systems knowledgeAdditional language fluencyTeam collaborationAttention to detailPositive attitude

Required

Bachelor's degree preferred

0-2 years of experience in Luxury sales or similar role

Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility

Must be able to perform the physical elements of the job, including, but not limited to, carrying boxes, standing, and using a step ladder. The time frame during which the employee will engage in physical activity, and the weight of the items that will need to be carried, in connection with this role may vary, but applicants for this job should be comfortable with lifting 10-30 lbs. and standing for increments of two hours at a time. The foregoing is an essential function of the role. The successful applicant must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable an employee with a disability to perform the essential functions of their job, absent undue hardship

Ideal candidate has work experience in medium sized multinational company or luxury business

Adheres to company policy and confidentiality

Strong knowledge of computer systems/programs

Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable

Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity

Versatile; embraces change and is consistently able to develop and adapt to the needs of the business

Driven to learn and grow

Grasps new concepts quickly, prioritizes efficiently and is organized

Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills

Enjoy meeting and interacting with customers; demonstrates an energetic and positive attitude

Strong follow up, follow through and attention to detail to ensure deadlines are met

Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays