Amplitude · 3 days ago
Senior Customer Success Manager - East
United States
Full-time
Remote
Senior Level
$189K/yr - $284K/yr
5+ years expAmplitude is the leading digital analytics platform, helping over 4,300 customers build better products and digital experiences. As a Senior Customer Success Manager, you will be responsible for ensuring that enterprise customers achieve their product goals and drive long-term value realization through relationship building and strategic planning.
AnalyticsBig DataEnterprise SoftwareInformation TechnologyProduct ManagementSaaSSchedulingSoftware
Responsibilities
Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
Plan and deliver value-based business reviews with customer executives
Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
Project-manage the customer journey using internal and external resources as needed
Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights
Qualification
Required
5+ years prior experience in a Customer Success / Account Management role
3+ years working with large enterprise SaaS customers
Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
A customer-focused mentality, along with passion and curiosity for our customers' businesses and is needed to get to better business outcomes
Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations)
Benefits
Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)
Company
Amplitude
Amplitude is a product intelligence platform that provides digital product tools that help teams run and grow their businesses.
501-1000 employees
H1B Sponsorship
Amplitude has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (22)
2023 (19)
2022 (16)
2021 (23)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$311.48MKey Investors
Sequoia CapitalGICIVP
2021-09-28IPO
2021-08-01Secondary Market· $4.6M
2021-06-09Series F· $150M
Leadership Team
Spenser Skates
CEO, Co-Founder
Curtis Liu
Co-founder, CTO
Recent News
2026-01-16
2026-01-16
Destination CRM
2026-01-16
Company data provided by crunchbase