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American Express · 22 hours ago

Manager, Digital Product Management, US Commercial Application Experiences

New York, NY

Full-time

Hybrid

Mid, Senior Level

$104K/yr - $175K/yr

American Express is a company with a long history of innovation and a commitment to its customers and colleagues. The role of Manager, Digital Product Management focuses on overseeing the US Commercial Application Experiences, ensuring seamless and intuitive application journeys that drive business outcomes. This position involves defining product vision, developing roadmaps, and collaborating with various teams to enhance customer experiences and improve application processes.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Defining and evolving the product vision, strategy, and goals for US Commercial Application Experiences

Developing and maintaining outcome-driven product roadmaps that align to business priorities and customer needs

Owning the end-to-end product discovery process, including forming hypotheses, defining objectives and key results (OKRs), evaluating tradeoffs, and validating solutions

Building strong partnerships with stakeholders across Marketing, Program Management, Technology, UX, Analytics, and Risk

Creating, prioritizing, and managing a product backlog that maximizes customer and business value

Leading delivery across the product lifecycle, including sprint planning, release planning, and execution through the software development lifecycle

Monitoring product performance and customer behavior, using data and insights to continuously refine priorities and improve outcomes

Identifying opportunities to reduce customer friction, increase automation and approval rates, and drive incremental revenue through product enhancements

Improving efficiency, scalability, and time-to-market by leveraging and enhancing global platform capabilities

Contributing to continuous improvement of product management processes, ways of working, and team effectiveness

Qualification

Product ManagementAgile environmentAnalytical skillsBusiness acumenStakeholder influenceCommunication skillsCollaboration skillsProblem-solvingDetail-oriented

Required

A strong product mindset with demonstrated ability to think end-to-end and advocate for users and customers

An independent and strategic thinker who can connect long-term vision with near-term execution and measurable outcomes

Highly organized and detail-oriented, with the ability to manage multiple workstreams and solve complex problems

Proven Product Management experience in an Agile environment, working closely with scrum and cross-functional teams

Excellent communication and collaboration skills, including the ability to simplify complex concepts, influence stakeholders, and align teams around shared goals

Strong analytical skills with experience using data to inform decisions and drive continuous improvement

A balanced blend of technical understanding and business acumen

Curious, driven, and resilient problem solver who challenges the status quo and thrives in ambiguity