Block · 1 week ago
Product Lead, Disputes & Scams
Bay Area, CA, United States of America
Full-time
Hybrid
Senior Level, Lead/Staff
$198K/yr - $297K/yr
8+ years expBlock is a company focused on redefining the world’s relationship with money through innovative financial products. As the Product Lead – Disputes & Scams, you will be responsible for enhancing customer trust by resolving transaction issues and protecting customers from scams, while leading cross-functional teams to improve the disputes platform.
Financial Services
Responsibilities
Collaborate across teams (engineering, design, analytics, and machine learning) to deliver customer-focused features that enhance trust and resolution outcomes
Define key metrics and work closely with analytics teams to interpret data, identify opportunities, and measure progress
Partner with compliance and legal teams to design solutions that meet regulatory requirements while enabling product growth
Establish scalable frameworks to unify dispute resolution processes across multiple payment products (e.g., Cash App Card, P2P, Afterpay)
Share responsibility for stakeholder alignment and cross-functional coordination to successfully deliver projects
Qualification
Required
8+ years of relevant experience in product management, risk management, or comparable roles (or equivalent work experience)
Proven experience building end-to-end solutions for ambiguous, cross-disciplinary problems
Familiarity with compliance and regulatory frameworks, especially for consumer-facing financial products
Ability to navigate complex datasets and collaborate with data and machine learning teams to define meaningful metrics and solutions
A collaborative approach to leadership, with the ability to influence and align cross-functional teams
Experience driving innovative, scalable solutions for risk challenges while improving operational processes
Exceptional communication skills, enabling you to present complex ideas clearly and persuasively to diverse audiences
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
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Business Journals
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