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Interior Logic Group, Inc. · 1 day ago

Customer Service Coordinator

Minneapolis, MN

Part-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

Interior Logic Group, Inc. is committed to empowering associates through diversity and teamwork. The Customer Service Coordinator role focuses on creating a quality customer service experience by managing customer interactions, scheduling, resolving inquiries, and contributing to sales efforts.

Construction

Responsibilities

Fields customer questions and concerns in a professional manner utilizing all resources available

Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented

Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes

Provides customers with production and service information

Schedules customer installations according to established processes

Makes post-installation follow up calls ensuring the installation experience was one that delights customers

Routes customer calls to appropriate department or resource

Keeps informed of new processes and policies

Fields customer service inquires in a professional manner and determines customer requirements and expectations

Develops, qualifies, and effectively promotes products and services

Illustrates knowledge of features and benefits of various Crew2 programs

Presents pricing, credit, and terms information in accordance with standard procedures

Creates a positive customer experience to help generate sales and repeat business

Processes customer information accurately and according to process

Uses available tools for monitoring and tracking information

Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

Qualification

Customer service skillsProblem resolution skillsMicrosoft applicationsCall center experienceMultitaskingDetail orientedTeam playerOral communicationWritten communication

Required

High school diploma or GED

Problem resolution skills and strong customer service skills

Detail oriented with high level of accuracy

Team player with the ability to multitask

Experienced in Microsoft applications

Excellent oral and written communication skills

Preferred

Call or contact center experience

Benefits

Full benefits

Competitive PTO

Company

Interior Logic Group, Inc.

Powered by our industry-leading technology platform, Interior Logic Group is the largest national provider of interior design and finish solutions for the building industry.

Founded in 2013