Apply on Employer Site

Sikorsky Credit Union · 13 hours ago

Member Solutions Specialist

Stratford, CT, US

Full-time

Hybrid

Entry Level

1+ years exp

Sikorsky Credit Union is one of the largest credit unions in Connecticut, dedicated to helping people achieve their financial goals. The Member Solutions Specialist is responsible for providing solutions to members through various communication channels, ensuring positive service experiences and member satisfaction.

BankingCreditFinancial Services

Comp. & Benefits

Responsibilities

Provides exceptional and professional verbal and written communication skills to ensure member satisfaction

Accurately processes transactions for members. Research member inquiries according to departmental guidelines and procedures to ensure a comprehensive response is provided

Utilizes in-depth knowledge to assist members with online banking/bill pay processes, mobile banking and to ensure complex issues related to online issues are resolved

Utilizes technology to educate members on Credit Union products and solutions based on the member’s specific needs

Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrates the credit union’s core values of Service, Teamwork, Integrity and Responsibility

Keeps abreast of industry developments including, but not limited to changes in regulations and technology

Ensures adherence to company policies and procedures and banking/credit union regulations

Performs additional duties as required

Qualification

Customer service experienceRegulatory compliance knowledgeMicrosoft OfficeCommunication skillsAnalytical skillsInterpersonal skillsOrganizational skillsAttention to detail